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What do I do if the bus does not turn up to collect my child in the morning?

Question:
What do I do if the bus does not turn up to collect my child in the morning?
Answer:

Parents are responsible for their children until they board the vehicle, so it is a parent’s responsibility to have a plan in place for their child if the bus fails to turn up or if it is late. 

We recommend all parents and children to sign up for the School Transport Text Alerts – once registered they will receive information regarding school transport, for instance - if the bus is running late, if there is a problem and what the solution is:

  • The child must be attending a Staffordshire school
  • It is free to sign up to customer alerts.

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