We try to carry out your assessment within 28 days, but users may need to wait longer.
The social care practitioner will assess your needs and explore what your family, friends and local community can do to help. Your assessment might take place over the phone, virtually or someone may visit you
Your social care practitioner will discuss with you the things that you or your carer have already identified as a concern, or you can raise them with the practitioner during the conversation.
Some things you may want to think about in preparation are how you manage day to day routines and activities such as:
- Maintaining health and keeping active
- Accessing the local community
- Managing your home
You're welcome to have a carer, a family member or friend with you during the assessment process. In some circumstances, support can be provided to help you to understand the process.
As a public service, we use the Government's national eligibility criteria detailed in the Care Act 2014 to decide if you need help from us in relation to care and support. If you don't need help from us, you may need to pay for the care and support you receive, depending on your financial circumstances.
As part of your assessment, we will see if we can help with some short-term support to become more independent, which is known as reablement.