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We use Google Analytics to track page visits through the site. These tell us which pages were visited, the route someone took through the site and an approximate location for the user. This cookie helps us to understand a user's route through the site, so that we can adapt and improve it. This does not record any personal details or monitor anything you type in our forms.
The Citizen Portal helps you use certain services from the council. When you share your information there, it goes into the council's systems. We'll use it to contact you and process your requests But just sharing information doesn't mean you'll automatically get help.
When you finish one of our checks, a computer program called an algorithm might give suggestions on whether you could get help and estimate how much it might cost. This program works automatically, using the information you give, without people getting involved. If you don't like this program being used, you can tell us using the contact details below. Trained staff will be there every step of the way, ready to check and change things if needed.
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