We can arrange the services that have been agreed with you, or you may wish to use a direct payment to arrange these services by yourself.
If we arrange your care and support, our brokerage service will search for a care provider who will be able to meet your assessed needs. We aim to find care within 28 days depending on how urgent your care needs are. However, some users may need to wait longer.
If you choose a provider that charges more than we have allocated to meet your needs, you will need to make a contribution. This is also called a top-up.
If you need a residential / nursing home we will offer you a home or homes that can meet your needs. Unfortunately this may not be as local as you may wish. Alternatively if you would like to choose a different and more expensive home, you or someone else will need to pay the difference. We will check whether this arrangement is affordable for your family and can be maintained for the duration of your stay.
If you own your own property and you move into a care home, the value of this will be taken into account when calculating your contribution. Financial help may be available during this process.
Your financial circumstances will be assessed to see how much you will need to contribute towards the cost of your care and support.
If you have enough money to pay for your own care and support but you want us to arrange the care for you using our brokerage service, there will be a charge depending on your financial circumstances.
Whilst you may be required to pay for your social care, NHS healthcare is free, therefore if your social care practitioner feels you may be entitled to free health care we will ask our NHS colleagues to complete a health assessment.