Compliments, Comments and Complaints
We welcome feedback from our customers, service users and their families. By giving our residents a voice, we can use the feedback we receive to inform, review and improve the services that we provide or commission. We aim to provide a high standard of service, however there are occasions where customers may feel that this standard has not been met.
We want to hear about these experiences so that we can:
- learn from your experience
- put things right where needed
- resolve complaints as soon as we possibly can
How to make a complaint about a County Councillor
If you are unhappy about the way a member of the county council has behaved, you may complain to the monitoring officer.
You can also make a complaint about a Member of Parliament (MP).
Annual reports
Annual complaints reports can be found below.
Corporate Complaints Annual Report 2016-17 (1.56 MB)
Adults Social Care Complaints Annual Report 2016-17 (3.77 MB)
Children & Families Social Care Complaints Annual Report 16-17 (1.27 MB)