Compliments, Comments and Complaints

We are committed to putting the people of Staffordshire first. We want to make a difference now and in the future by being open and listening respectfully to the needs of our customers.

We welcome feedback from our customers, service users and their families. By giving our residents a voice, we can use the feedback we receive to inform, review and improve the services that we provide or commission.

Making a complaint

We want to:

  • Learn from your experience
  • Put things right where needed
  • Resolve complaints as soon as we possibly can

If you would like to make a complaint about a service that you have received from the council, you can do this in a number of ways.

The easiest way to make a complaint is to complete the online form

Alternatively you can contact us by:

Customer Feedback and Complaints Team
Staffordshire Place 1
Fourth Floor
ST16 2LP

How to make a complaint about a County Councillor

If you are unhappy about the way a member of the county council has behaved, you may complain to the monitoring officer.

You can also make a complaint about a Member of Parliament (MP)

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