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Castle House Public Services Hub, Newcastle

welcome-to-castle-houseSituated in the heart of Newcastle-under-Lyme next to the picturesque Queen’s Gardens and the historic town centre, ‘Castle House’ the Public Sector Hub provides a new central location in which to combine the services we deliver and those of Newcastle-under-Lyme Borough Council. 

Spread over four floors, this vibrant new building provides residents with a one stop shop of Children & Family services as well as the Library, Registrars, Trading Standards, Newcastle under Lyme Borough Council and Staffordshire Police.

By bringing several different departments to work alongside each other in one building, the Hub will encourage greater collaboration and productivity across front line services. 

The hub also allows Smart Working, which will enable officers (staff) to work more flexibly. This will help to attract and retain the best talent needed to deliver the best possible service to the public.

castle-houseOpening hours

  • Castle House
    Monday – Friday 8:30am – 5pm

  • Families First
    Monday – Thursday 8:30am – 5pm
    Friday 8:30am – 4:30pm


  • Castle House
    0300 111 8000

  • Families First reception
    01782 296290


Castle House
Barracks Road
Newcastle under Lyme
Stoke on Trent
Staffordshire ST5 1BL

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