Problems on a bus journey
If you have a problem on a bus journey, please let the bus company know first. If you don't feel they have resolved it to your satisfaction, Bus Users UK, an independent organisation that represents bus passengers, may be able to help. Email, phone or write to them giving them as much detail as you can. They will take things further for you. If they can't resolve it, they are partners in the Bus Appeals Body who will issue a decision about your difficulty.