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Your Staffordshire Card Frequently Asked Questions

What is the 'Your Staffordshire Card'?

The 'Your Staffordshire Card' is a pass that allows young people aged 11 to 19 to travel by bus for a discounted rate. This is just £1.30 per journey. 

The card is valid for a 12 month period and costs £10. If you lose the card or turn 16 before the 12 months is up you will need to pay another £10 for a replacement. Please bear this in mind before you apply if you will shortly turn 16.

The journey must begin or end in the Staffordshire County Council area. This does not include Stoke-on-Trent.

How do I apply?

You can apply online. Alternatively you go to your nearest staffed library with proof of your identity, age and residence. Under 16s need parental permission. There is a yearly £10 annual charge.

Where can I use my pass?

As the pass is funded by Staffordshire County Council it is only available to residents in this area and journeys must start or end in the Staffordshire County Council area.

If you don't know which bus you need to catch, an online journey planner is provided by Traveline. The Traveline journey planner includes other public transport options as well as buses and can also be accessed by phone on 0871 200 22 33 (calls cost 12p per minute, plus your phone company’s access charges). 

What changes are happening to the 'Your Staffordshire Card'?

From 1 April 2018 the fare paid by 11-15 year olds will increase from £1.20 to £1.30. The fare for 16-19 year olds will stay the same. This will simplify the scheme, making all cardholders pay the same price.

Why have you increased the fare?

Since the scheme was introduced there have been substantial reductions to Local Authority funding. The council needs to prioritise where council tax revenue is spent and cannot continue to subsidise it beyond March 2019. The Card needs to pay for itself to continue.

The U16s have had a lower fare for two years and have only had one fare increase since the scheme began, but now we have to increase it if we want the card to survive.

Will I be charged if I lose my pass?

Yes. There is a £10 charge for lost or damaged passes, this covers the cost of the card, production and administration. 

What is the future of the 'Your Staffordshire Card'?

The 'Your Staffordshire Card' will continue to offer good value for money for bus passengers. In the future the card will be smart enabled, so the cards can be read on bus readers making it easier for passengers. We aim to have an e-purse on the card so it can be preloaded with money, meaning young people will not have to carry cash.

I'm still at school / college, which will give me the best value, a Staffordshire Home to School pass or the 'Your Staffordshire Card'?

A 'Your Staffordshire Card' is likely to offer better value in the long term. A Home to School pass will only cover your journeys to and from school or college.

The card will give you more chances to get out and about. You can use your card 24/7, including during school or college holidays. Bus operators offer competitive fares so check their websites to ensure you get the best deal.

Is it cheaper to take out a season ticket with an operator or get a 'Your Staffordshire Card'?

It may be cheaper to get a season ticket if you make regular journeys, e.g. to school / college five days a week. Please check with your local operator.  

Which services can I use it on?

You can use it on bus journeys that start or finish anywhere in the County Council area. This does not include Stoke-on-Trent. Please check with your local operator.

The card does not give you access to discounted bus travel outside Staffordshire. For long-distance journeys where you need to change buses you get the Staffordshire leg of the journey for a discount rate.

Please note: If you have to change buses within Staffordshire, each part of the journey will cost you another fare.

What kind of photo will I need for my pass?

The photo for your card needs to adhere to the following criteria:

  • The photograph cannot be blurry and must capture all facial detail.

  • The background of the photograph must be light grey or cream.

  • Facial features must not be covered and should be fully visible.

  • The subject must not be too close or too far away from the camera, the photograph should show the all of the head, face and neck.

  • Eyes must not be covered, take care that the frames of glasses do not obstruct the eyes.

How do I use the 'Your Staffordshire Card'?

The card must be shown before paying for your fare to receive your discount.

When will I get my card?

Once you have received your confirmation email your card will usually be sent out within 10 working days. Make sure you check your inbox to check that your photo has been accepted.

What if my card is lost in the post?

We can reissue cards that have been lost in the post 14 days after dispatch. If you suspect that your card has been lost in the post, please contact us within one calendar month to inform us.

If the original card turns up after this date you will not be able to use it, we will cancel the original card so it cannot be read on smart card readers.

I don't like my photo, can I change it?

We can update the photo when you renew your pass but not once a pass has been printed, so choose wisely!

What am I entitled to if I am disabled?

You are entitled to free bus travel if you fall into one of the following categories:

  • Registered blind or partially sighted
  • Severely or profoundly deaf
  • Without speech
  • Have a disability or injury which has a substantial and adverse effect on your ability to walk
  • Loss of the use of both arms or without arms
  • Learning disability
  • Would be refused a driving licence because of physical fitness

See more information about bus passes for older or disabled residents

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