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FAQs

Answer:

If you were born on or before 5 June 1953 you are now eligible to apply for your concessionary bus pass. You can apply online or in person.

If you were born between 6 June 1953 and 5 September 1954, use the list below to find out when you can apply.

Date of BirthQualifying Date
6 June 1953 - 5 July 1953 6 March 2017
6 July 1953 - 5 August 1953 6 July 2017
6 August 1953 - 5 September 1953 6 November 2017
6 September 1953 - 5 October 1953 6 March 2018
6 October 1953 - 5 November 1953 6 July 2018
6 November 1953 - 5 December 1953 6 November 2018
6 December 1953 - 5 January 1954 6 March 2019
6 January 1954 - 5 February 1954 6 May 2019
6 February 1954 - 5 March 1954 6 July 2019
6 March 1954 - 5 April 1954 6 September 2019
6 April 1954 - 5 May 1954 6 November 2019
6 May 1954 - 5 June 1954 6 January 2020
6 June 1954 - 5 July 1954 6 March 2020
6 July 1954 - 5 August 1954 6 May 2020
6 August 1954 - 5 September 1954 6 July 2020

If you were born on the 6 September 1954 or after, you will be able to apply for your concessionary bus pass at the age of 66.

Answer:

You can apply online or you can apply in person at a library.

How do I apply?

To apply online you will need:

  • An email address (with their approval this can be an email address from friends or family)
     
  • A webcam or a digital camera or an existing digital image
     
  •  Your old bus to hand if you need a renewal

To apply in person you will need:

To apply in person you can go to your nearest Staffordshire County Council managed local library. Library staff will take your photo and process your application. It will take 7-10 working days for the pass to be processed.  

Take the following with you:

View more information on applying in person.

Problems with applying?

Please contact us so we can help.

Answer:
Eligible older people can apply 28 days before their eligible date.
Answer:

How to apply online

You can apply online and upload the evidence required.

Problems with applying?

Please contact us so we can help.

To apply in person

To apply in person you can go to your Staffordshire County Council managed local library. Library staff will take your photo and process your application. It will take 7-10 working days for the pass to be processed.  

You will need to have the following proof with you to apply:

  • Proof of your identity
  • Proof of where you live
  • Your current or expired pass if you need a renewal
  • Proof of your disability (one of the items listed below)...
    • BD8 or CVI form
    • an audiology report
    • sensory loss card/certificate or letter
    • award letter from DLA stating you are in receipt of the higher rate mobility component
    • letter from DVLA stating your driving licence has been surrendered or revoked
    • statement of special needs (severe learning disability)
    • award letter for PIP scored at 8 points or more for communicating verbally or moving around

* If you are applying on the walking disability or refused driving licence criteria you may need to be assessed. Assessments are carried out by independent assessors on behalf of Staffordshire County Council in accordance with the Department for Transport’s ‘guidance to local authorities on assessing eligibility of disabled people in England for concessionary bus travel’. Any evidence you supply to the independent assessors will be processed in accordance with the Data Protection Act and is used solely by Staffordshire County Council.

Answer:

You may qualify for a bus pass if you have a disability that would come under one of the following categories:

  • Blind or partially sighted
  • Severely or profoundly deaf
  • Without speech
  • Walking disability*
  • Refused a driving licence*
  • Loss of the use of both arms
  • Learning disability – significant impairment of intelligence and social functioning*

* If you are applying on the walking disability or refused driving licence criteria you may  need to be assessed. Assessments are carried out by independent assessors on behalf of Staffordshire County Council in accordance with the Department for Transport’s ‘guidance to local authorities on assessing eligibility of disabled people in England for concessionary bus travel’. Any evidence you supply to the independent assessors will be processed in accordance with the Data Protection Act and is used solely by Staffordshire County Council.

*If you are applying on the learning disability category  please see the information sheet to see if you are eligible. If you still wish to apply please supply the evidence requested or complete and evidence form below:

 

Answer:

To see if you qualify for a bus pass, look at the government's State Pension Calculator which will indicate when you will become entitled to a bus pass.

Alternatively, view the: 

Answer:

The bus pass  allows for free travel in  England between 9:30am and 11pm on Monday to Friday, and all day on Saturdays, Sundays and Bank Holidays.

Answer:
You can travel free before 9:30am on any local bus service journey which starts in the Staffordshire County Council area. When making journeys outside of Staffordshire and for travel into Staffordshire before 9:30am you may have to pay.
Answer:
You should contact Stoke-on-Trent City Council direct on 01782 234567.
Answer:
No. Your pass can only be used on buses.
Answer:

If you meet one or more of the following categories you can apply for a companion bus pass to enable a carer to accompany you free of charge on local bus services within the Staffordshire County Council area.

  • Registered or 'severely sight impaired' with Social Services
  • 12 points or more on PIP in the moving around category
  • Confined to a wheelchair
  • Have a severe disability that prevents the applicant from being able to travel unaided (medical evidence required).

You must supply supporting evidence. You will be then issued with a pass with a C+ logo entitling a carer to travel with you.

Answer:

Staffordshire County Council will not be offering travel tokens. This is already an exceptional package, improving on the national standard.

However Staffordshire concessionary bus pass holders will be able to travel free at all times throughout the Staffordshire County Council area. Elderly and disabled people who are unable to travel unassisted can get a 'companion pass' which allows a carer to travel free along with the passenger.

Answer:

Staffordshire County Council has been solely responsible for issuing concessionary passes since 1st April 2011.

Answer:
You can use it up until the expiry date printed on the front of the card. You will then need to apply for a new pass.
Answer:

Staffordshire County Council do not offer this. You  can purchase a railcard at your local staffed rail station. This will provide 1/3 discount on rail fares. This will not affect your entitlement to a bus pass.

Answer:

The information that you provide will be processed in accordance with the provisions of the Data Protection Act 1998 and relevant legislation. The Council is under a duty to protect the public funds it administers, and may use information held about you for the prevention and detection of fraud and other lawful purposes.

The Council may also use the information for the purpose of performing any of its statutory enforcement duties. It will make any disclosures required by law and may also share this information with other bodies responsible for auditing or administering public funds for these purposes.

The council will pass on names and addresses to Independent Access Ltd for the purpose of obtaining medical evidence of a disability.

Answer:
If you have another question please email us at publictransport@staffordshire.gov.uk
Answer:

There is a £10 charge for lost or damaged passes, this covers the cost of the card, production and administration.

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