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FAQs

Answer:

The easiest way is to pay online, but you can also pay via:

Telephone: 0300 111 8000
Post: Send a cheque with your full name, address and penalty charge notice number to: 

Parking Services,
PO Box 2994,
Stoke on Trent,
ST4 9FG

Answer:

The details of which charge you are required to pay will be on your Penalty Charge Notice.

More serious offences will be charged £70, or £35 if paid within 14 days. Less serious offences will cost £50, or £25 if paid within 14 days.

Answer:

Please call Customer Services on 0300 111 8000 or send an email to Clear Streets. Please ensure that you have your car registration available before contacting us.

Answer:

If you drove away while the fine was being processed, it will have been sent to you in the post.

Answer:

No. The discounted charge can only be paid within 14 days of the parking offence.  

We can only assume that a member of the public has removed the fine from your vehicle. You will need to make a formal dispute, as shown on your payment demand.

Answer:

A note is not a permit to park and you would need to send a copy of any evidence to support the reason your vehicle was there i.e., breakdown recovery receipt, or delivery note.

Answer:

Parking Attendants are now called Civil Enforcement Officers. They can issue penalty charge notices for vehicles parked on the following:

  • double yellow lines,
  • no waiting areas,
  • designated parking ares,
  • loading bays
  • dropped kerbs

Once a penalty charge is issued they cannot touch it, or enter into a discussion with a member of the public on any aspect of the penalty - all appeals must be made in writing.

Answer:

You should display your blue badge where it can be easily seen through the windscreen of the vehicle. If you're parking on yellow lines you will also need to set the time of your arrival on badge time clock.

Find out more about displaying a blue badge.

Answer:

Fines for off-street parking, such as car parks, have notice numbers that begin with Z. These are payable to the district or borough that issued the fine:

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