School complaints

The guidance contained here will enable schools and governing bodies to understand the difference between a concern and a complaint.   Governing bodies are strongly recommended to review its current policy for dealing with complaints so that it reflects the model policy provided.

• Document

  
  Complaints form (DOC, 32 KB)
  
• Document

  
  Stage 2 letter (DOC, 33.5 KB)
  
• Document

  
  Stage 3 letter (DOC, 29.5 KB)
  
• Document

  
  Guidance for schools (DOC, 101.5 KB)
  
• Document

  
  Model complaints policy (DOC, 65.5 KB)