Incident reporting - school transport
Incident reporting is vital to the process of handling challenging situations, emergencies and any other circumstances that may affect the safety or efficiency of home to school transport services. The formal process requires incidents to be reported in writing to the School Transport team within 24 hours of an incident occurring.
Contractors are required to record details of any incident(s) that occur during the journey and to report the incident without delay via our School Transport Incident Forms.
Mainstream travel
School Transport Incident Report Form - Mainstream Contract
SEN Travel
School Transport Incident Report Form - SEN Contract
The following list gives provides some of the circumstances that would warrant being recorded as an incident and reporting:
- Accident or injury occurring during the journey.
- Any injury or illness to staff or passengers whilst on transport.
- Regular or ongoing challenging behaviour
- Physical assault by passengers, either on other passengers or transport staff.
- Threatening behaviour, either towards other passengers or transport staff.
- Potential or actual bullying, both physical and mental.
- Damage caused to vehicles.
