Frequently Asked Questions

Answer:

Joining a library is easy and free!  Join online or visit any Staffordshire Library where you simply need to give us your name and postcode.

You do not need proof of your identity to join, you just need to know your postcode. If you don't know your postcode, you can still borrow some items and we'll post your library card to you.

Answer:
Look at our list of libraries for addresses and contact details.
Answer:
Libraries are open at different times throughout the week.  Look at our list of libraries to find out what times your local library is open.
Answer:

Libraries in Staffordshire are closed on Bank Holidays and will be closed on the following dates:

Public Holidays 2017 / 2018

  • Good Friday - Friday 14 April 2017
  • Easter Monday - Monday 17 April 2017
  • Early May bank holiday - Monday 1 May 2017
  • Spring bank holiday - Monday 29 May 2017
  • Summer bank holiday - Monday 28 August 2017
  • Christmas Day - Monday 25 December 2017
  • Boxing Day - Tuesday 26 December 2017
  • New Year's Day - Monday 1 January 2018
  • Good Friday - Friday 30 March 2018
  • Easter Monday - Monday 2 April 2018
  • Early May bank holiday - Monday 7 May 2018 
Answer:
You can borrow the number of books that suits you - you might want to take a few more if you are going on holiday for example.
Answer:

You can keep most books for three weeks. In some libraries, there are Quick Read collections which can be borrowed for one week so that as many people as possible have a chance to borrow them.

You can borrow CDs and DVDs for one week.

 

Answer:

As long as another customer has not requested the items you have on loan, you can renew them a maximum of three times without the items being returned to the library.  You can renew books by:

You may also register to receive email alerts and we will contact you via email about reservations, overdue items and nearly due items. The nearly due emails will be sent 3 days before items are due for return, as a courtesy to remind customers to renew or return items.  However, customers remain responsible for all items borrowed on their ticket and for any charges due to items not being returned by the due date.

Answer:

From Your Library you can borrow:

  • Children's books
  • Adults books
  • Talking books
  • Large print books
  • CDs
  • DVDs
  • Language courses
  • Drama sets
  • Music scores

 

Answer:
You can return your library books to any Staffordshire Library, regardless of where you borrowed them from. Take a look at your nearest library to find out the locations of our libraries.
Answer:

You can request a new PIN by completing the online form. 

Answer:

A library PIN (Personal Identification Number) verifies that you have the authority to access your library card account, since it is a private number which only the account holder knows.

To get a PIN you need to join the library by completing the online form. You will choose your PIN as part of the joining process and you will be able to access the following services:

Computer access

Find out how to access computers in the library.

I have forgot my PIN

Please see our frequently asked question:  what do I do if I forget my pin?

Answer:

Please tell Your Library immediately because you are responsible for all items borrowed on your card and for any access to the internet made using your card.

We can then cancel lost or stolen cards and issue you with a new one. There may be a small charge for your replacement card.

Answer:
Yes - you can search for library items using our online catalogue.
Answer:

To delete an item from your reservations list you will need to contact your local library.

Answer:
Yes, no one is too young or too old to join a library. There are lots of books and activities for all children and babies too.
Answer:
It doesn't cost anything to join or to borrow books. If your books are late back or you want to use some other services there may be charges - check our fees and charges page for more detail. Go to the Join pages to find out more.
Answer:

Yes, your library has computers with internet access that you can use for free.  We recommend that you book some time on a computer to make sure there's one available for you when you visit. You can book a computer in advance online or by calling your library. You'll need the barcode number from your library card and your PIN.

First time users

If you are a first time user we have to ensure that you have signed our PDF Document Internet Access Registration (576 KB) and upgrade your account before you can access the library computers. This is required because the new card number which you will be given allows access to our library computers. You can complete the form by:

  • Going into any library and signing the form or;
  • Taking a signed copy into the library or;
  • Printing the form, sign it and then email to a library email address. You can find these on the local libraries webpages.

If you are under 16, a parent or guardian will need to sign the form.

Visit our Computer Access page for more information.

Answer:
Library items are selected in line with our PDF DocumentStock Policy (129Kb)
Answer:
If you cannot visit Your Library, then we could visit you at home as part of our Home Reader Service.
Answer:
If you are a school you can subscribe to a range of services from the School’s Library Service.
Answer:
You can download a copy of thePDF Document library bye-laws (57Kb).

 

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