Protecting children and adults from abuse

What is abuse?

Abuse is behaviour that can lead to harm or distress; for example hitting, pushing, bullying, stealing, neglect, or sexual activity without consent. It can happen to both men, women and children, and in many different places.

It is carried out by different people, but it's often someone known and trusted.

Recognise it and report it

If you think someone is being abused or you think their safety is at risk, then it is important to report your concerns to a county council social work team.

You must never assume that somebody else will recognise and report what you have seen or heard.

Where a crime has been committed or if you're worried about someone's immediate safety, contact the Police by dialling 999.

Reporting child abuse

To report concerns about a child, please contact the First Response Team.

Phone: 0800 131 3126 (free from a landline)
Monday - Thursday* 8:30am - 5pm
Friday: 8:30am - 4:30pm
*Excludes bank holidays

Out of Hours: 0345 604 2886 (for emergencies only)

Fax: 01785 854223
Text: 07773 792016
Email: firstr@staffordshire.gov.uk
Minicom: 01785 277309
Post: First Response Team
2 Staffordshire Place
Stafford
ST16 2DH

A trained member of staff will be available between 8:30am - 5:00pm, Monday-Thursday and 8:30am - 4:30pm on Fridays (excluding Bank Holidays). To report a concern outside of these hours, please contact the Emergency Duty Service.

If you are a children’s service professional and want to find more about safeguarding children visit the Staffordshire Safeguarding Children Board web site.

Reporting abuse of an adult

To report concerns about an adult please:

Phone: 0345 604 2719
Monday - Thursday* 8:30am - 5pm
Friday: 8:30am - 4:30pm
*Excludes Bank Holidays

Out of hours: 0345 604 2886 (for emergencies only)

Fax: 01785 276026
Email: vastaffordshire@staffordshire.gov.uk 

A trained member of staff will be available between 8:30am - 5:00pm, Monday-Thursday and 08:30am - 4:30pm on Fridays (excluding Bank Holidays). To report a concern outside of these hours, please contact the Emergency Duty Service.

For further guidance on reporting abuse of an adult please see the Staffordshire and Stoke on Trent Partnership Adult Safeguarding Board website.  

Out of hours - the Emergency Duty Service

If you have a concern about the safety of a child or vulnerable adult and need to report it overnight, over a weekend or on a Bank Holiday, contact the Emergency Duty Service:

Phone: 0345 604 2886
Fax: 01785 277321
Text:
07815 492613

Can I remain anonymous?

You will be asked about your own details but as a member of the public, you can choose to remain anonymous.

What will happens after I've reported my concerns?

What happens next depends on the seriousness of the situation.

In response to a call, trained staff will carry out a careful and sensitive enquiry in line with locally agreed procedures.

The information provided will be discussed with other agencies including the police. Where you have reported a concern about a child or young person, the information will also become part of the child's electronic record.

Meetings may be held to decide what will happen next. Information and advice will be offered so that choices can be made and help can be provided.

Adult Safeguarding Procedures

The Staffordshire and Stoke on Trent Adult Safeguarding Enquiry procedures provide guidance on how the abuse of adults with care and support needs will be responded to.

The Care Act 2014 establishes a duty on local authorities to make enquiry to decide whether action should be taken whenever it appears that an adult with care and support needs is experiencing abuse or is at risk of abuse.

These procedures relate to matters concerning the abuse and exploitation and are not invoked simply in response to a perception of general vulnerability.

For further information on the Adult Safeguarding Procedures please see the Staffordshire and Stoke on Trent Partnership Adult Safeguarding Board website.

Further information

These telephone numbers may be useful:

  • Staffordshire Police, non-emergency: 101

  • Crimestoppers: 0800 555 111

  • NSPCC Helpline: 0808 800 5000

  • Action on Elder Abuse: 0808 808 8141

  • Care Quality Commission: 03000 616 161

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