Carers support

The Carers Hub - a new service for carers in Staffordshire

Every day, thousands of people look after an ill, frail or disabled family member, friend or partner.  Caring can be extremely rewarding, but also a very real challenge at times.

Staffordshire County Council previously commissioned a number of services to support carers within Staffordshire. The contracts have been the same for many years. Although the services have made a significant difference to the lives of a large number of carers and the people they cared for, the support was in need of modernisation.

Local engagement identified that support for carers was not consistent across Staffordshire and that it could be confusing for carers to know where to go to access the care and support they need.

As a result of the consultation, our cabinet along with Stoke City Council's cabinet agreed to work together, and with the six Clinical Commissioning Groups in the county to jointly commission and reshape support services for the growing numbers of carers locally.

We have pooled funding with Stoke City Council and the six CCGs to improve services for carers of all ages and caring roles, with the development of a new carers hub service.

Carers have been in the heart of the development and design, through consultation and engagement at each stage of the commissioning process.

Working with partner organisations, PeoplePlus will support carers locally under a new branded carers hub. There will be two bases - one in Stoke-on-Trent and one in Staffordshire, with a prescence in up to 20 locations as outreach points known as "Community Spokes".

The hub will ensure that there is a single point of contact to coordinate and improve access to local information and support for carers and professionals, and will act as a host for a number of services.

The types of support and services available within the hub will be:

  • information, advice and guidance
  • assessment and support planning
  • advocacy
  • personal wellbeing budgets
  • provision of emotional health and wellbeing support
  • training- for carers and professionals
  • promotion and awareness raising
  • peer and befriending support
  • crisis prevention
  • volunteering opportunities
  • young carers targeted provision

There are two main public access points, one in Hanley and one in Stafford, for which the addresses can be found below. These will be joined over the coming weeks by community outreach locations across Stoke-on-Trent and Staffordshire for which information will be published as it becomes available.

Contact the Carers Hub

The Carers Hub can be contacted on:

Telephone: 0330 1231937 (calls are charged at a local rate).

The Carers Hub - Stafford - Madford Retail Park, Foregate Street, Stafford ST16 2QY

The Carers Hub - Stoke on Trent - Birches Head Road, Stoke On Trent ST2 8DD

The Carers Association

North Staffordshire Carers Association
Telephone: 01782 793100
Covers: Newcastle-under-Lyme and Staffordshire Moorlands.

Carers Association Southern Staffordshire
Telephone: 01785 606675
Covers: Cannock, East Staffordshire, Lichfield, Stafford, South Staffordshire, Tamworth.

Alzheimer's Cafes

Carers Group Café is for people who care for someone with dementia or a mental health issue, they also provide training if you are a carer.

North Staffordshire – Approach
Area: Stoke-on-Trent, Staffordshire Moorlands and Newcastle
Telephone: 01782 214999 

South Staffordshire – Carers Association Southern Staffordshire
Area: Stafford, Lichfield, Tamworth, South Staffordshire, East Staffordshire and Cannock
Telephone: 01785 222365

Staffordshire carers partnership

We are a Carers partnership that meets quarterly to:

  • To provide governance and strategic direction for and ensure delivery through the agreed Carers implementation plan.
  • To oversee and monitor carers services and outcomes.
  • Champion the needs and aspirations of all carers in Staffordshire.
  • Ensure meaningful engagement and co-production with carers and stakeholders in shaping future services and outcomes for carers.

Adobe small icon Staffordshire Carers Partnership (386 KB)

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