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What will happen when I contact you?

Question:
What will happen when I contact you?
Answer:

You will talk to a member of our Staffordshire Cares team who will see if they can solve your problem easily. They will explore what your family and friends can do to help you. They will also help you to understand what help is available in your local community.


Where necessary you will be referred to a social care team for an assessment of your care and support needs. We aim to carry out assessments within 28 days. We may have to prioritise and some people may have to wait longer.


A social care practitioner or social care assessor will contact you and arrange a phone call or a visit.

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