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Advocacy services

Advocacy is about making sure that your views and opinions are being heard.

  • It will help make sure your voice is heard and really listened to.
  • It will give you support to help you make choices.
  • It will help you to get people to understand your point of view.
  • It can make it easier to get information that you need in a way that you understand.
  • It is a free and confidential service.

Advocacy can help people to:

  • Think through different choices and options available to them.
  • Make their views and wishes clear.
  • Get independent and accurate information.
  • Understand their rights.
  • Support people to speak up for themselves.
  • Speak up for people’s views on their behalf if they are unable to do this for themselves.

When can an Advocate support you?

  • During a Local Authority Needs Assessment, Review or Safeguarding process.
  • If you are detained under the Mental Health Act, on a CTO or subject to a Guardianship Order.
  • If you have a complaint about NHS treatment or care.

PDF Document Advocacy Factsheet for Individuals (364 KB)

Where can I go for independent advocacy in Staffordshire?

From 1st April 2018, the advocacy provider for adults across Staffordshire will be Total Voice Staffordshire. Total Voice Staffordshire will support people to have their voices heard and rights respected. The service is free, independent and confidential.

Who the service will support

Anyone can access the service for support with making a complaint to the NHS. The service will also offer a wide range of types of advocacy support to adults who may have mental health issues, learning disabilities, dementia, acquired brain injury or other disability. We will also work in some cases with children and with family carers.

Types of advocacy

Total Voice Staffordshire will offer all statutory advocacy services. These are:

  • Independent Mental Capacity Advocacy (IMCA) including Deprivation of Liberty Safeguards (DoLS) and Paid Representatives
  • Independent Mental Health Advocacy (IMHA)
  • Care Act Advocacy including Care Act Advocacy in Prisons
  • Independent Health Complaints Advocacy Service (ICAS)

If in doubt about what kind of advocacy you need for yourself or someone you support, contact the service. They can advise and work with you to get the appropriate advocate.

You can reach the service and make a referral by:

  • Phone: 01785 336387
  • Email: info@totalvoicestaffs.org
  • Website: www.totalvoicestaffs.org

PDF Document Advocacy Fact Sheet for Professionals (684 KB)

Advocacy for children and young people up to the age of 25

NYAS (National Youth Advocacy Services) provide advocacy for the following groups of children and young people:

  • Looked after children
  • Children with Special Educational needs and disabilities (SEND)
  • Children subject to a child protection plan
  • Children with a learning disability and difficulties
  • Children affected by emotional wellbeing and/ or mental health issues

This may sometimes include children and young people living or placed outside the Staffordshire Council boundaries. The service is available to children and young people from the above groups between the ages of five to 18 years, and up to the age of 25 for those with SEND, or for Care Leavers.

You can contact them, or you can ask someone to contact them for you by:

Email: help@nyas.net
Phone: 0800 808 1001
Web: NYAS secure referral portal
Web: Secure online chat and advice room for children and young people

You can also download the NYAS app.

Other services

The providers above are free of charge to eligible people.

There are a number alternative and specialist advocacy services across the county. These may be more suited to your individual needs and personal circumstances.

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