I need support with daily living

If you need support with daily living, you can:

What does the online self-assessment do?

The self assessment asks for details about your care and support needs and will recommend whether you would benefit from speaking to a member of the Staffordshire Cares team who can discuss your needs in more detail.

If this is recommended, the form can be used to send your information on to us. An advisor will then be in touch. 

You can also use the self assessment if you are simply looking for advice about care and support as you will get helpful information, advice and guidance.

The self assessment is available to use 24 hours a day and is quick and easy to use. The form is for people aged 18 or over.  

Who do I contact?

If you would like to contact us directly to discuss your care and support needs or you have already completed an online self-assessment and still need to get in touch, then please contact:

The Staffordshire Cares team

Phone: 0300 111 8010
Email: staffordshirecares@staffordshire.gov.uk
Text/SMS (for people with a hearing impairment) 07814 194 111
Minicom: 01785 276207
Webchat (see the right hand bottom of your screen)

Lines are open:

Monday to Thursday 8:00 am - 8:00 pm

Friday 8:00 am - 6:00 pm

Saturday 9:00 am - 5:00 pm

If you live outside of these areas or are unsure, please use this postcode checker to find your local authority and details of who to call.

What happens next?

A member of the Staffordshire Cares Team will talk to you about the reason for your call and do their best to help you straightaway.

Initially, we may offer you information, advice and guidance or give you the contact details of other agencies who'll be able to help.

If you would like a needs assessment to see if you are eligible for care and support we will also take some details. There is no charge for a needs assessment. For further details see 'What is an assessment?'

With the information provided a decision will then be made about your eligibility for care and support.

If your care and support needs are eligible, you will be asked to have a financial assessment to see if you have to pay for some or all of your care.

Who do I contact if I have already had an assessment?  

Further details of who to contact can be found on our already had an assessment page.

Are you caring for someone and need support yourself?


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