Care and support

If you would like to contact us about your care and support needs you can:


What does the self-assessment do?

By answering some quick questions about your current situation we can direct you towards information, advice and services that could help you to live independently and improve your wellbeing.

The self assessment will also recommend if you would benefit from speaking to a member of the Staffordshire Cares team to discuss your needs in more detail.

If this is recommended, the form can be used to send your information on to us. An advisor will then be in touch. 

The self assessment is available to use 24 hours a day and is quick and easy to use. The form is for people aged 18 or over.  

How do I contact you?

To discuss your care and support needs, please contact our Staffordshire Cares Team on:

Phone: 0300 111 8010
Text/SMS (for people with a hearing impairment) 07814 194 111
Minicom: 01785 276207
Webchat (see the right hand bottom of your screen)

Lines are open:
Monday to Thursday 8:00 am - 8:00 pm
Friday 8:00 am - 6:00 pm
Saturday 9:00 am - 5:00 pm

If you live outside of these areas or are unsure, please use this postcode checker to find your local authority and details of who to call.

Staffordshire Cares are a team of skilled call handlers who process adult social care enquires, and will provide information, advice and guidance to help you. 

What happens next?

A member of the team will talk to you and do their best to help you straightaway.

Initially, we may offer you information, advice and guidance or give you the contact details of other agencies who'll be able to help. Our web pages also have lots of useful information and advice that can help you. 

If you would like a needs assessment we will take some further details. There is no charge for a needs assessment.

Who do I contact if I have already had an assessment?  

Further details of who to contact can be found on our already had an assessment page.

Are you caring for someone and need support yourself?

Find support for:

There are no results that match your criteria.

Share this information
  • facebook17
  • twitter17
  • google17
  • intagram17
  • email17