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Care and support needs

We want you to stay independent for as long as possible.

Our website has lots of information that may be useful to help you to live independently and do things for yourself for longer.

This may include looking at some  gadgets and equipment that can help maintain your independence. There are also other types of support available.

You can also check if you are likely to have to pay towards any care services you receive through Staffordshire County Council.

How do I contact you?

Watch our customer journey video for information, advice about the care and support journey.

If you (or someone on your behalf) wants some information and advice, or needs to tell us about the extra support needed do things because of age, frailty, a health condition, disability or changes at home, you can:


What does the self-assessment do?

You will answer some quick online questions about your current situation. It is an easy to use online form and it's available to use 24 hours a day.

It is for people aged 18 or over.  

The self assessment will direct you towards information, advice and support that could help you to live independently and improve your wellbeing

When complete, the self assessment will recommend if you would benefit from speaking to a member of the Staffordshire Cares team to discuss the information in more detail. 

If so, use the  self assessment form to send your information on to us.  An Staffordshire Cares advisor will then be in touch and talk to you about the information you have given. 

What are your contact details?

You can contact our Staffordshire Cares Team on:

Phone: 0300 111 8010
Email:  staffordshirecares@staffordshire.gov.uk
Text/SMS (for people with a hearing impairment) 07814 194 111
Minicom: 01785 276207
Webchat (see the right hand bottom of your screen)

Lines are open:
Monday to Thursday 8:00 am - 8:00 pm
Friday 8:00 am - 6:00 pm
Saturday 9:00 am - 5:00 pm

If you live outside of Staffordshire or are unsure, please use this  postcode checker to find your local authority and details of who to call.

Who are Staffordshire Cares?

Staffordshire Cares are a team of skilled call handlers who can provide information, advice and guidance and can process social care enquires.

What happens when I contact Staffordshire Cares?

A member of the team will talk to you and do their best to help you straightaway.

Initially, you may be offered information, advice and guidance or given the contact details of other agencies who'll be able to help.

Our  web pages also provide lots of useful information and advice that can help you. 

If you are still struggling to remain independent, the team may also recommend a  needs assessment to look at your situation in more detail and assess how any difficulties that impact on your wellbeing. 

There is no charge for a needs assessment, and you can also make a request for one. 

Who do I contact if I have already had an assessment?  

Further details of who to contact can be found on our already had an assessment page.

Are you caring for someone and need support yourself?

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