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Care and support needs

I have care and support needs - where do I find information to help me?

Our website has lots of information that may be useful to help you to live independently and do things for yourself for longer.

This may include looking at some gadgets and equipment that can help maintain your independence. There also other types of support available.  

If you (or someone on your behalf) need to tell us about the extra support you need do things because of age, frailty, a health condition, disability or changes at home, you can:


What does the self-assessment do?

You will answer some quick online questions about your current situation, and at  the end the self assessment will recommend if you would benefit from speaking to a member of the Staffordshire Cares team to discuss your needs in more detail. 

If so, use the self assessment to send your information on to us. It is easy to use and helps you to identify what your needs are. An advisor will then be in touch and talk to you about the information you have given. 

It also directs you towards information, advice and services that could help you to live independently and improve your wellbeing.

It's available to use 24 hours a day and it is for people aged 18 or over.  

How do I contact you?

To let us know about your care and support needs, you can contact our Staffordshire Cares Team on:

Phone: 0300 111 8010
Email: staffordshirecares@staffordshire.gov.uk
Text/SMS (for people with a hearing impairment) 07814 194 111
Minicom: 01785 276207
Webchat (see the right hand bottom of your screen)

Lines are open:
Monday to Thursday 8:00 am - 8:00 pm
Friday 8:00 am - 6:00 pm
Saturday 9:00 am - 5:00 pm

If you live outside of Staffordshire or are unsure, please use this postcode checker to find your local authority and details of who to call.

Who are Staffordshire Cares?

Staffordshire Cares are a team of skilled call handlers who can provide information, advice and guidance and can process adult social care enquires.

What happens when I contact Staffordshire Cares?

A member of the team will talk to you and do their best to help you straightaway.

Initially, you may be offered information, advice and guidance or given the contact details of other agencies who'll be able to help. Our web pages also provide you with lots of useful information and advice that can help you. 

The team may also recommend a needs assessment to look at your situation in more detail and assess how any difficulties affect your wellbeing. 

There is no charge for a needs assessment, and you can also make a request for one. 

Who do I contact if I have already had an assessment?  

Further details of who to contact can be found on our already had an assessment page.

Are you caring for someone and need support yourself?

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