Frequently Asked Questions


All 3 and 4 years olds are entitled to a universal entitlement of 15 hours of early education per week (over 38 weeks, or 570 hours across more weeks of the year) at a registered or approved childcare provider. Most childcare providers offer funded places which could be at a: childminder, nursery, pre-school, school/ academy or independent school. Out of school club/ holiday club could also now offer funded places. * Check with your provider if they offer funded places.

Funding for the universal 15 hours will start from the term after the child’s 3rd birthday (as follows):

  • 1 January - 31 March, funded places can start in the summer term (from 1 April) 
  • 1 April - 31 August, funded places can start in the autumn term (from 1 September)
  • 1 September - 31 December, funded places can start in the spring term (from 1 January)

For example, if a child is 3 years old between 1st January - 31st March, they will be eligible for funded places from 1 April. These dates are fixed and independent of school term dates.


On top of the universal 15 hours, the government have released a new scheme from September 2017 where eligible families could receive an extra 15 hours of funded education per week, making 30 funded hours over 38 weeks ( or 1140 hours across more weeks of the year).

Working families must meet the criteria, to find the out more go to the HMRC website – section for 3 and 4 year olds:

NOTE: no money is passed to parents. Funding goes to your childcare provider who supplies the funded hours to families


Parents must make an online application through the HMRC website

A gateway account will be created for you and successful applicants will receive an 11 digit code. Parents must present this code to their childcare provider to claim the extended funded hours.

Anyone who has difficulty with the online application process, or does not agree that they are not eligible should contact the HMRC Customer Interaction Centre on 0300 123 4097.


The extended 15 hours can start  for eligible families from the term after a confirmation code has been received by parents from HMRC for an age eligible child.

  • Code received between: 1 January - 31 March, the extra 15 hours can start in the summer term (from 1 April) 

  • Code received between: 1 April - 31 August, the extra 15 hours can start in the autumn term (from 1 September)

  • Code received between: 1 September - 31 December, the extra 15 hours can start in the spring term (from 1 January)


Yes, approximately every 3 months HMRC will contact parents via text or email to remind them to log into their gateway account and confirm their circumstances and check eligibility again. If you do not do this, funding will cease after a grace period.

Adopted parents can claim for 30 hours for legally adopted children if they met the criteria. The legislation currently states that Foster Carers cannot claim for the extended 15 hours for children they are caring for, but can still claim for their own birth/ adopted children if they met the criteria.

Families who drop out of the eligibility criteria for the extra 15 hours will continue to receive these hours for a short time after. You will be notified by HMRC of the date your extra 15 hours will cease for your 3 or 4 year old, this is called a Grace period.

Once the extra 15 hours have ended, your 3 or 4 year old will still be eligible for the universal 15 hours per week for 38 weeks (or 570 hours across the year).

Please note: families cannot claim the extended 15 hours for the first time if the family are already in the grace period. However, if parents who were already claiming the extended hours want to move their child to another setting but are in the grace period, the extended hours can still be claimed at the new provider.

Parents must speak to their childcare provider about how the funded places can be taken at the provision. Providers can differ from the the times in the day they are open and offer funded places. Providers can offer funding during term time (38 weeks) or across the whole year, this is called a ‘stretched offer’. Some providers may do both but it is at their discretion.

Below are the parameters providers can offer funded places within:

  • No more than a maximum of 10 hours in a day.
  • No minimum requirement.
  • Between the hours of 6.00am to 8.00pm - Monday to Friday.
  • at weekends.
  • For the universal 15 hours, the entitlement could be offered over no less than across 2 days.
  • For the full 30 hours, the entitlement could be offered over no less than across 3 days.

Speak to your provider about their offer.

Parents can choose that their child attends for just the funded hours, but only on the days and hours that are supplied by the provider and depending on their availability. Parents are under no obligation to purchase additional hours, food, nappies, trips, clothing or any other consumable or service just to gain access to funded hours.

Parents are under no obligation to use up all the funded hours their child is entitled too. It is at the parent’s discretion how many hours/ days they wish their child to attend within the provider’s offer. Providers can only claim for hours you have agreed for your child to attend with them.

If your child does attend for hours that are not part of funded sessions supplied by the provider, you will be charged for these hours. Items such as food, nappies, trips clothing, other consumables and services, the provider is entitled to charge for if accessed by children. These charges are determined by the provider.


Some providers are open all year and may offer parents the option to ‘stretch’ funded hours. This means parents will have less funded hours per week but it would be spread over more weeks of the year (i.e. across school holidays). This offer is at the discretion of the provider and term time only providers will not be able to offer stretched.

Yes, Parents can split funded hours between multiple providers, but no more than at two sites in one day. This can be between any type of provider. Parents will need to decide how many hours their child attends for at each site as providers must agree to this.

Yes, for the funded hours it is a legal requirement that all families must sign the Parental Declaration that will be provided to you by your childcare provider. On this form you will identify key aspects of you own personal information as well as your child’s. You will also need to advise how many hours you wish your provider to claim for your child.

In the case of the child being eligible for 30 hours and a split arrangement is in place to access the funded hours at more than one provider, the parent must identify which provider will claim the universal 15 hours.

Children must attend for the agreed amount of funded hours you have requested your provider/s  to claim, or the funded hours will be reduced or cease if non-attendance is a regular occurrence.


If you wish to change setting part way through a term, you can do so.  The funding will follow your child to their new provider.  It is the responsibility of the provider your child is leaving to inform the Local Authority that you child has left/is leaving - otherwise they would be 'over-claiming' on their part. The new provider can then claim from when your child starts with them.

Parents are urged to check on the notice period of their  provider before moving the child out of the provision.

Yes, you can claim Tax Credits and Tax Free Childcare on hours, services and consumables you have to pay for, go to for more information. However you must inform HMRC if your circumstances change when claiming Tax Credits and Tax Free Childcare as you cannot get assistance for the hours which you are receiving the funded places.

Providers sign an agreement with their local authority, that outlines they must provide parents from the outset of the placement with information on how their child’s funded place will be supplied to them. Providers must also inform parents clearly for additional charges parents will incur on non-funded hours, consumables and services.


Providers must make it clear on invoices the amount of funded hours and monetary value of those funded hours supplied / taken for the invoice period. For additional charges for non-funded hours, consumables and services the provider must again clearly outline for what you have been charged for in the period.

This so parents can clearly identify they are receiving their child’s funded hours as initially agreed with the provider.


Parents should speak to their provider in the first instance as in most cases such issues can be cleared up easily. Parents should request a clear breakdown of:

  • days and hours the funded hours/ place is supplied to the child.
  • the charges you pay for i.e. non funded hours, meal, trips.
  • a monetary total of charges against what you have saved on funded places.
  • term time or stretched offer.

If you are still unhappy that you are not receiving your child’s funded hours as agreed, you can email: or contact 0300 111 8007. You must clearly outline the issue, the name of the childcare provider as well as supplying your child’s name and your own contact information. All enquiries are treated in confidence.

If you are unsatisfied with the local authority you can contact the Staffordshire County Council’s Customer Feedback and Complaints Service.

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