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Learner Feedback

We welcome learner feedback. We appreciate and take on board comments from our learners to help us improve our services.

Course Feedback

We would be grateful if you could take a few minutes to complete the online learner feedback below:

Adult and Community Learning Service - Learner Feedback 2017/18

Learner Voice

We are committed to putting all learners at the centre of learning.   

We ask all of our learners to complete a course feedback form. As a learner you have the opportunity not only to tell us about your learning but to let Ofsted, who inspect our service, know what you think as well. 

If you would like to take part in their survey to rate your further education and skills provider please go to the Learner View website and register your details including your email account.

You will also need the URN number for Staffordshire County Council which is 54584.

How can I get involved?

Join a learner forum or become a learner representative where are you learning.

Are you learning with a college out in the community and want to become more involved? Ask if they have learner forums and/or learner representatives. Most colleges have learner forums and learner representatives where there are opportunities to influence courses.

Comments, Complaints, Compliments

We welcome feedback about how we can make things better for you. If you have any comments, please pass them on to your tutor and continue to let us know how we can improve our service. We appreciate receiving any compliments you would like to make about your course.

If you have any complaints or suggestions for improvements we advise you speak to your tutor first. You can also contact:

Preeya Buckley 
Quality and Performance Manager
Telephone: 01785 277147
Email: preeya.buckley@staffordshire.gov.uk

You can also text 07580 808457. You can text your message to us at any time, you will need to tell us:

  • What course you are on
  • Where and when you are attending
  • If you would like us to call you back you will need to leave your name and number

Texts will be recorded and then deleted. Records will be kept confidential.

All complaints will be handled fairly and politely. All enquiries whether by phone, letter or email will be responded to within 20 working days.

Contact us

If you have any queries in relation to learner feedback please contact us:

Email: acl@staffordshire.gov.uk
Phone: 01785 278770.

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