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Frequently asked questions

Who can I speak to about my council tax or business rates bill?

All billing related queries should be directed to your district or borough council. View a list of  contact details for the district or borough councils.

Can I speak to someone about discounts?

All billing related queries should be directed to your district or borough council.  View a list of  contact details for the district or borough councils. 

What should I do if I think I am the incorrect council tax band?

Each house is allocated a band by the  Valuation Office Agency.

Each house has been placed into the bands according to their valuation.

Who can I speak to about council tax benefits?

All benefit advice and support is dealt with by your local district or borough council. View  contact details for the district or borough councils.

What is the county council’s council tax increase this year?

For the current financial year, the members of Staffordshire County Council approved an increase of 3.99% at their meeting on 13 February 2020. This is made up of 2% for the adult social care precept and 1.99% for the general precept.

The percentage increase is calculated on the total Band D rate for 2019/20, which was £1,246.23. The table below sets out the split between the ASC part of the council tax and the ‘general’ part. This table shows the increase more clearly than the regulated format of the bills.

YearGeneral PreceptAdult Social Care PreceptTotal
2019/20 £1,158.34 £87.89 £1,246.23
2020/21 increase £24.80 £24.92 £49.72
2020/21 total £1,183.14 £112.81 £1,295.95

This is an increase of 3.99% on the 19/20 total Band D of £1,246.23. The total increase for this year is £49.72.

The total Band D council tax rate for 2020/21 is £1,295.95 and this can be split into a ‘general’ amount of £1,183.14 and an adult social care precept of £112.81.

These amounts are for Band D properties only, if your house is in a different banding then the amounts shown on your bill will be proportionately larger or smaller than this.

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