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National covid restrictions are in place until Wednesday 2 December

Temporary restrictions at Staffordshire's recycling centres

We are working hard to minimise the risk of the Coronavirus (COVID-19) infection spreading. All of our recycling centres are open, with some restrictions in place to help protect yourself and the staff. 

All visitors need to observe social distancing measures and the number of cars allowed on site is restricted. Please be prepared for longer waits than normal.

In partnership with Amey, who run the centres for us, we have put the following site rules in place. These rules remain under constant review.

 


 

Site rules

Please read and follow this guidance before deciding to visit:

Anyone who is self-isolating or has COVID-19 symptoms must not visit a Recycling centre. 

If you have waste that you suspect or is contaminated with COVID-19 material, please double bag the waste and leave it for at least 72 hours before bringing it to the site.


  • Use of the sites is restricted to Staffordshire residents only. 
  • There is a strict limit to the number of vehicles allowed on site at any one time.
  • Only one person is permitted per vehicle. Where younger children can’t stay at home, they will be allowed to visit but they must not get out of the car. If you have a disability an additional person may travel with you, however only one person will be allowed to unload the waste.
  • Amey staff are unable to assist with unloading vehicles. Only bring items that you are able to safely load and unload yourself.
  • Please keep your windows closed unless a member of site staff signals for you to lower it to listen to instructions.
      
  • Please wear a face mask during your visit if you can.

Staff are working hard in difficult circumstances to keep the sites operating. Please treat our recycling centre staff with respect.

Please be assured that Amey take their responsibility for your health and safety and that of their staff very seriously. Their operatives are following government and industry guidance on personal hygiene and the sites are all certified as COVID secure.

 


 

Frequently asked questions

Is it safe?

We're following government and industry guidance and have worked with Amey to agree the best approach based on local conditions and within agreed safety guidelines. Safety is Amey’s priority and all site users are expected to follow the site rules. All of our recycling centres have been risk assessed in line with Government guidance and COVID-secure certificates are displayed on all sites to confirm this. 

To keep yourself as safe as possible, please remember Hands, Face, Space.  Wash your hands before and after your visit.  Wear a face mask if you can.  Practice social distancing and remain 2 meters away from others wherever possible.

The shared Recycling centre, Lower House Farm site at Atherstone, managed by Warwickshire County Council is operating with different site rules. To control the vehicle numbers on site, residents need to pre-book a 15 minute slot with Warwickshire County Council. 

What will happen when I visit a site?

Please pay attention to any one way systems. 

Once on the site, your vehicle will be held in a waiting area until it is your turn to unload. Site staff will then direct you to the unloading area. Please do not exit your vehicle or start unloading until site staff signal it is okay for you to do so.

I need someone to help unload my vehicle. What do I do?

Social distancing at two metres will be strictly enforced and operatives cannot assist the public at this time. Please don't bring any waste to site that you can't unload yourself. 

Your local District or Borough Council may offer a bulky waste collection service from your home for items such as furniture, washing machines, fridges and freezers. Please follow the link above for more information on what is available where you live. 

Many retailers also offer ‘takeback’ services, sometimes free of charge, where they will take away your old products when they deliver new ones; some companies will even take additional waste items from your home that they can recycle or repair.  Ask your retailer what they are able to offer you next time you make a purchase. Always remember to make sure that anyone who collects waste from your home is licenced by the EA to do so to help prevent illegal waste disposal such as fly tipping.

I have a disability and cannot dispose of my waste on my own, what should I do?

You may bring another person in the vehicle with you (in line with government guidance this should be a member of you household, or support bubble) who can exit the vehicle to dispose of waste on your behalf.

If you are unable to bring someone with you, and have a registered disability that affects your ability to dispose of your waste, please notify a member of staff on arrival and they will direct you to a ‘drop off’ location where you can leave any items you are unable to place into a skip or container yourself.  This is a restricted service as storage space on our recycling centres is limited.  Please only use this service if you really need it and you are bringing waste which you cannot dispose of in your kerbside bins. Staff will not be able to unload your vehicle for you.

The following sites do not have ramps: 

  • Cannock
  • Leek
  • Stafford
  • Stone
  • Uttoxeter

How long will it take to complete my visit?

The site is operating under a one-in-one-out system. Therefore, there could be delays at peak times.

Additional regular cleaning will also be undertaken for hygiene and health reasons, along with regular compaction of containers to make space for more waste. During these time periods site staff will ask all members of the public to remain in their vehicles until these tasks are complete and will signal when it is okay for you to begin unloading. This may mean you spend a little longer on the site than usual.

Please be patient - we appreciate it might be frustrating but be assured that staff are working hard in difficult conditions to get you through as quickly and as safely as they can. 

Why don’t you offer an appointment-based system?

This would mean additional contacts from our already stretched contact centre or making it online only – not all households have access to online facilities. This would be difficult to manage practically on site due to social distancing.

Why are you limiting the number of vehicles onto the Recycling centres?

This is to follow the government guidelines of social distancing, and to ensure that users and employees keep a safe distance of two metres where possible.

Will I have to queue to get on to the site? 

There may be delays to ensure government guidelines on social distancing are followed for users and employees to keep a safe distance of two metres where possible. 

If there is a queue when you arrive, please consider whether you can return at a later date or time.

Can I bring charity donations?

We can accept donated items for reuse at all sites. Clothing is not currently being accepted for the reuse shop, please place these items in the clothing banks..

Thank you for your understanding and patience.

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