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Temporary restrictions at Staffordshire's recycling centres

We are working hard to minimise the risk of the Coronavirus (COVID-19) infection spreading. All of our recycling centres are open, with some restrictions in place to help protect yourself and the staff. 

All visitors need to observe social distancing measures and the number of cars allowed on site is restricted. Please be prepared for longer waits than normal.

In partnership with Amey, who run the centres for us, we have put the following site rules in place. These rules remain under constant review.

 


 

Site rules

Please read and follow this guidance before deciding to visit:

Anyone who is self-isolating or has COVID-19 symptoms must not visit a Recycling centre. 

If you have waste that you suspect or is contaminated with COVID-19 material, please double bag the waste and leave it for at least 72 hours before bringing it to the site.


  • Use of the sites is restricted to Staffordshire residents only. 
  • There is a strict limit to the number of vehicles allowed on site at any one time.
  • Only one person is permitted per vehicle. Where younger children can’t stay at home, they will be allowed to visit but they must not get out of the car. If you have a disability an additional person may travel with you, however only one person will be allowed to unload the waste.
  • Amey staff are unable to assist with unloading vehicles.  Only bring items that you are able to safely load and unload yourself.
  • Pedestrian ‘walking on’ of waste will not be allowed. 
  • Please keep your windows closed unless a member of site staff signals for you to lower it to listen to instructions.

Staff are working hard in difficult circumstances to keep the sites operating. Please treat our recycling centre staff with respect.

Please be assured that Amey take their responsibility for your health and safety and that of their staff very seriously. Their operatives are following government and industry guidance on personal hygiene.

 


 

Frequently asked questions

Is it safe?

We're following government and industry guidance and have worked with Amey to agree the best approach based on local conditions and within agreed safety guidelines. Safety is Amey’s priority and all site users are expected to follow the site rules.

The shared Recycling centre, Lower House Farm site at Atherstone, managed by Warwickshire County Council is operating with different site rules. To control the vehicle numbers on site, residents need to pre-book a 15 minute slot with Warwickshire County Council. 

What will happen when I visit a site?

Please pay attention to any one way systems. 

Once on the site, your vehicle will be held in a waiting area until it is your turn to unload. Site staff will then direct you to the unloading area. Please do not exit your vehicle or start unloading until site staff signal it is okay for you to do so.

I need someone to help unload my vehicle. What do I do?

Social distancing at two metres will be strictly enforced and operatives cannot assist the public at this time. Please don't bring any waste to site that you can't unload yourself.

How long will it take to complete my visit?

The site is operating under a one-in-one-out system. Therefore, there could be significant delays at peak times.

Additional regular cleaning will also be undertaken for hygiene and health reasons, along with regular compaction of containers to make space for more waste. During these time periods site staff will ask all members of the public to remain in their vehicles until these tasks are complete and will signal when it is okay for you to begin unloading. This may mean you spend a little longer on the site than usual.

Please be patient - we appreciate it might be frustrating but be assured that staff are working hard in difficult conditions to get you through as quickly and as safely as they can. 

Why don’t you offer an appointment-based system?

This would mean additional contacts from our already stretched contact centre or making it online only – not all households have access to online facilities. This would be difficult to manage practically on site due to social distancing.

Why are you limiting the number of vehicles onto the Recycling centres?

This is to follow the government guidelines of social distancing, and to ensure that users and employees keep a safe distance of two metres where possible.

Will I have to queue to get on to the site? 

There may be delays to ensure government guidelines on social distancing are followed for users and employees to keep a safe distance of two metres where possible. 

Can I bring charity donations?

We can accept donated items for reuse at all sites on a Friday, Saturday or Sunday. The restricted days are there to allow items to be stored for 72 hours before moving items to the reuse shop on Cannock Recycling Centre to be sold. Clothing is not currently being accepted for the reuse shop, please place these items in the clothing banks..

Thank you for your understanding and patience.

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