Frequently asked questions

Frequently asked questions

Do I have to pay anything?

No, If you meet our eligibility criteria and we have accepted you onto the scheme, you will not have to pay to have the central heating installed. After the central heating has been installed, you will be responsible for paying your fuel bills. The good news is that gas central heating is much more cost effective than many other forms of heating so the scheme should save you money in the long run.


Why are E.ON involved and do I have to be an E.ON customer to apply?

You do not have to be an E.ON customer to benefit from the scheme. E.ON are simply helping us to deliver it.


I have applied for the scheme…what happens next?

You can view a full timeline of the process on our about the scheme page, but in summary, within two working days of receiving your application, our Staffordshire Warmer Homes team at E.ON will contact you by phone to discuss your application. You will then receive a visit from E.ON to survey the property and to make sure that central heating can be installed safely. You will then get a letter from Cadent telling you when the central heating will be fitted.


Will I get any money from the scheme?

You will not be given any money as part of this scheme. All funding is dealt with by Staffordshire County Council. You will however benefit from having fully funded central heating in your home.