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National lockdown: Stay at home

Problems on a bus journey

Bus Users UKIf you have a problem on a bus journey, please let the bus company know first.

If you don't feel they have resolved it to your satisfaction, Bus Users UK, an independent organisation that represents bus passengers, may be able to help.

Email, phone or write to them giving them as much detail as you can. They will take things further for you. If they can't resolve it, they are partners in the Bus Appeals Body who will issue a decision about your difficulty.

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Latest transport news

Learner drivers urged to brush up on driving theory during lockdown

Learner drivers in Staffordshire and Stoke-on-Trent are being encouraged to use lockdown time to brush up on their driving theory.
Date:
05 March 2021

County council calls on M6 bosses to limit upgrade disruption to Stafford residents

Staffordshire County Council is standing up for residents in parts of Stafford affected by the M6 upgrade by making fresh calls on motorway bosses to limit disruption and rethink the latest wave of overnight closures.
Date:
03 March 2021

New roundabout to be built on major Staffordshire route

Work to build a new roundabout on a main Staffordshire road to provide access to a housing development begins on Monday March 8.
Date:
26 February 2021

Safety scheme continues to keep roads safe

A temporary road safety scheme at Freehay Crossroads in Cheadle continues to keep roads safe as plans for a permanent solution move ahead.
Date:
24 February 2021

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