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Problems on a bus journey

Bus Users UKIf you have a problem on a bus journey, please let the bus company know first.

If you don't feel they have resolved it to your satisfaction, Bus Users UK, an independent organisation that represents bus passengers, may be able to help.

Email, phone or write to them giving them as much detail as you can. They will take things further for you. If they can't resolve it, they are partners in the Bus Appeals Body who will issue a decision about your difficulty.

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Latest transport news
Main road set for three-week improvement scheme

Main road set for three-week improvement scheme

A dual carriageway leading to a motorway junction in Stafford will be repaired over three weeks starting on Monday, February 24.
Date:
18 February 2020
Additional safety signs for A-road

Additional safety signs for A-road

Extra safety measures are being introduced on the A518 near Haughton.
Date:
17 February 2020
Businesses urged to get on board with transport innovation project

Businesses urged to get on board with transport innovation project

Small businesses will soon help to provide innovative transport improvements at a university 'living lab' following a successful government funding bid by a county council-led partnership.
Date:
13 February 2020
Pupils target drivers in anti-idling campaign

Pupils target drivers in anti-idling campaign

Pupils from Ellison Primary Academy in Newcastle are urging drivers to switch off their engines outside school as part of a new campaign to reduce air pollution.
Date:
21 January 2020

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