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Problems on a bus journey

Bus Users UKIf you have a problem on a bus journey, please let the bus company know first.

If you don't feel they have resolved it to your satisfaction, Bus Users UK, an independent organisation that represents bus passengers, may be able to help.

Email, phone or write to them giving them as much detail as you can. They will take things further for you. If they can't resolve it, they are partners in the Bus Appeals Body who will issue a decision about your difficulty.

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Latest transport news

Think Before You Park When Doing the School Run

Parents and carers are being encouraged to think before they park now that pupils have returned to the classroom.
Date:
14 September 2021

Successful electric scooter trial in Staffordshire comes to an end

A 12-month trial to bring sustainable transport into two Staffordshire towns through electric scooter hire comes to an end this week.
Date:
14 September 2021

Staffordshire to back National Road Safety Campaign

Drivers in Staffordshire and Stoke-on-Trent are being reminded about the importance of safe driving as part of a national campaign.
Date:
13 September 2021

Drivers in Burton reminded of bus gate order on town's High Street

Drivers in Burton are being reminded that fixed penalty notices will be issued to vehicle owners flouting the new bus gate order on the town's High Street from this Monday, September 6.
Date:
01 September 2021

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