FAQs
Am I eligible for an older person's pass?
You are eligible for an older person's bus pass once you reach the age of 66. You can apply online or in person at your local Staffordshire County Council library.
How do I apply for an older person's pass?
You can apply online or you can apply in person at a library.
To apply online you will need:
-
an email address (with their approval this can be an email address from friends or family)
-
a webcam or a digital camera or an existing digital image
-
your old bus to hand if you need a renewal
To apply in person you will need:
To apply in person you can go to your nearest Staffordshire County Council managed local library. Library staff will take your photo and process your application. It will take 7-10 working days for the pass to be processed.
Take the following with you:
View more information on applying in person.
Problems with applying?
Please contact us so we can help.
When can I apply for an older person's bus pass?
Eligible older people can apply 28 days before their eligible date.
How do I apply for disabled person's pass?
How to apply online
You can apply online and upload the evidence required.
Problems with applying?
Please contact us so we can help.
To apply in person
To apply in person you can go to your Staffordshire County Council managed local library. Library staff will take your photo and process your application. It will take 7-10 working days for the pass to be processed.
You will need to have the following proof with you to apply:
What categories of disability qualify for a disabled pass?
You may qualify for a bus pass if you have a disability that would come under one of the following categories with the proof stated:
If applying on the learning disability category, please first see the eligibility information link to see if you are eligible. If you still wish to apply, please have the Learning disability concessionary pass evidence form completed and return to SCC.
Where and when can I use my pass for free travel?
The bus pass allows for free travel in England between 9:30am and 11pm on Monday to Friday, and all day on Saturdays, Sundays and Bank Holidays. Disabled people can travel for free in the Staffordshire County Council area before 09.30 until they reach pensionable age at which point the pass will be changed to an older person’s pass.
Can I use my bus pass on trains and trams?
No. Your pass can only be used on buses.
Can I apply for a companion pass?
If you meet one or more of the following categories you can apply for a companion bus pass to enable a carer to accompany you free of charge on local bus services within the Staffordshire County Council area.
You must supply supporting evidence. You will be then issued with a pass with a C+ logo entitling a carer to travel with you. You can apply for a companion pass when applying for a bus pass.
Who issues concessionary passes?
Staffordshire County Council has been solely responsible for issuing concessionary passes since 1 April 2011.
Can I get an elderly and disabled persons railcard?
We do not offer this. You can purchase a railcard at your local staffed rail station. This will provide 1/3 discount on rail fares. This will not affect your entitlement to a bus pass.
Data protection
The information that you provide will be processed in accordance with the provisions of the Data Protection Act 1998 and relevant legislation. We are under a duty to protect the public funds it administers, and may use information held about you for the prevention and detection of fraud and other lawful purposes.
We may also use the information for the purpose of performing any of its statutory enforcement duties. It will make any disclosures required by law and may also share this information with other bodies responsible for auditing or administering public funds for these purposes.
We will pass on names and addresses to Independent Access Ltd for the purpose of obtaining medical evidence of a disability.
My question hasn't been covered here
If you have another question please email us at publictransport@staffordshire.gov.uk.
Lost or damaged passes?
There is a £10 charge for lost or damaged passes, this covers the cost of the card, production and administration.