Telephone IT support

If you need some basic IT support a telephone call from one of our staff, volunteers or one of our partners in adult community learning might be able to help you out.

Submit your details in the form below and we will be in touch. Please note: We cannot guarantee a particular date/time so please be as flexible as possible when providing us with suitable times to call.

Calls may last up to 30 minutes. If during your call we are unable to resolve your IT query we may ask you to book a further session or signpost you to another organisation.

GDPR and the IT Telephone Support Service

Under the General Data Protection Regulations (GDPR 2018) we have a legal duty to protect any information that we hold about you. We take measures to safeguard your data and implement security standards and controls to prevent any unauthorised access to it. Information which you have provided in order to take advantage of the IT Telephone Support Service will be stored securely and will only be used for the delivery of that service. You have the right to cancel your participation in the service at any time and have your records removed in their entirety. 

View the Staffordshire County Council Privacy Notice for further information on how we handle your data and information.

Liability statement

• By applying to participate in this telephone support service, you agree to Staffordshire County Council representatives contacting you and you understand that we are in no way affiliated with any manufacturers, websites or apps that might be discussed. You might need to agree separately to their terms and conditions, but that would be your own decision and would not be on the advice or instruction of the county council.
• In using the telephone support service, you understand and accept that our advice and guidance is necessarily basic and general and that we are not acting in a professional advisory capacity that gives rise to any contractual or other liability for the outcomes of the service.
• Staffordshire County Council accepts no liability for any personal injury that is incurred whilst taking part in any online activity away from one of our buildings. If during, or as a result of your IT Support phone call, you use cables or electrical equipment (including information and communication technology equipment e.g. desktop, laptop, mobile phone) then please ensure that you do so safely and in accordance with the manufacturer’s guidance and warranty.