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Coronavirus update for libraries

Phased reopening

Staffordshire’s 43 libraries will begin a phased reopening from Monday 6 July.

Opening schedule
 Library Opening date
 Burton  6 July  
 Newcastle  6 July
 Stafford  6 July
 Cannock  20 July    
 Leek  20 July 
 Lichfield  20 July 
 Perton  20 July 
 Tamworth  20 July 
 Biddulph  27 July       
 Burntwood  27 July 
 Codsall  27 July 
 Kidsgrove  27 July 
 Rugeley  27 July 
 Stone  27 July 
 Uttoxeter  27 July 
 Wombourne  27 July 

Opening hours

These libraries will initially open 10am to 4pm Monday to Friday and 9am to 1pm on Saturday and we welcome you to prepare for your visit.

Community managed libraries

The 27 community managed libraries are being fully supported by the county council and are being encouraged to reopen at their own pace.

Order and collect service

An ‘order and collect’ service will be operating in the first few weeks of opening, so browsing will not be available and there will be limited numbers of visitors able to access the library building at any one time.

Other services

Meeting rooms will remain closed and there will be no access to toilets, PCs, printers, photocopiers, or bus pass renewals in person.

All loans will be automatically extended until 5 September and fines will not be charged for late returns so please do not worry if you have books at home, please continue to enjoy them.

Our online library for free eBooks, eAudio, eMagazines and newspapers is available for you to use, as are a selection of free to access online resources.

If you’re not already a member, or know somebody who could benefit from these services, follow this link to join. It's easy and it's free.

To view what is on your library account, please login to our library catalogue with your card number and PIN.

 


 

Prepare for your visit

To help you prepare for your visit we have compiled some frequently asked questions and have produced a video.

We look forward to welcoming you all back to our libraries in the future.

In the meantime, do keep in touch by following us on Facebook and/or Twitter @StaffsLibraries where we are posting information, advice and sharing what else is going on in the world of libraries!

 


 

Frequently asked questions

Welcome back to your library!

We hope that these questions and answers help to make your visit a pleasant one.

When will my library open?

We are taking a phased approach to re-opening libraries starting with our county council libraries first. This is in order to ensure the safety of our staff and customers. You can see when your library will be open by checking our update webpage or telephoning 0300 111 8000.

Why are you opening only 3 libraries first?

We are opening three larger libraries first to see how all the safety measures work in practice. We will incorporate any lessons learnt as we gradually reopen our other libraries. You can return and borrow library books from any library that is open.

My library is managed by volunteers, when will it reopen?

Community Managed Libraries are being fully supported by the county council and are being encouraged to reopen at their own pace. Please check the library updates webpage for details. You are welcome to use a Staffordshire County Council library until your library reopens. 

I use the mobile library, when will it reopen?

We are working to reopen our mobile library service from the end of the Summer. This is to ensure the safety of our customers and our staff and to incorporate any lessons learnt from reopening our smaller libraries. Please check the library updates webpage for updates. Mobile library customers are welcome to visit and use any of our reopened library buildings.

Will my library be open at the usual times?

Initially libraries will be open on a Monday - Friday, 10am - 4pm and on a Saturday morning 9am - 1pm. Sunday opening has been suspended temporarily.

Will I be able to browse and choose my own books?

During these early stages of re-opening browsing will not be possible. You can place an order for books to collect by completing the online form or by telephoning 0300 111 8000 and asking to place an order for some library books. Library staff will contact you when your order is ready to collect.

Why is browsing not available?

Public Health England have advised that books should be quarantined for 72 hours. To manage the stock levels, we are unable to identify or quarantine books that people touch when browsing. To keep staff and customers safe, we are therefore offering an Order and Collect service as an alternative

The books I have on loan are overdue, will I have to pay overdue charges?

No – we have renewed all items on loan until 5 September, so please don’t worry. Please return your books when your library has re-opened and you feel comfortable to do so.

Will I be able to use the library reservation service and request a book?

Not currently - we do not have the capacity to re-instate the library stock request service as many libraries remain closed as part of the phased reopening plan and our transport network is still engaged with supporting critical services. We are working to re-introduce this service as soon as we can.

Will I be able to use the IT?

During the early stages of re-opening the IT will not be available. We want to ensure our services are safe to use before allowing access to the full library offer.

When will the activities I attend such as Baby, Bounce and Rhyme, Places of Welcome, Reading Group etc start again?

We are exploring ways of running our groups safely. When we have risk assessed procedures in place and are confident that they can run safely we will promote these groups. In the meantime, follow our activity on social media and on our website.

What else will not be available?

Access to toilets, printing and photocopying, bus pass renewals in person, access to newspapers and magazines and access to meeting room spaces will be available in the future when we are confident they can be accessed safely. 

How can I apply for or renew my bus pass?

You can apply for a bus pass or renew your bus pass online.

What are the changes I will see when I visit the library?

You may have to queue and there will be restrictions on numbers of people inside the library building. When you enter the library you will need to sanitize your hands and social distancing is in place. Library staff will be on hand to help you use the services safely and confidently.

We look forward to seeing you soon!

 


 

Enquiries

If you need to contact us, please e-mail online.librarycomment@staffordshire.gov.uk

This web page will be updated to reflect any service changes.

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