COVID-19 restrictions and what it means for libraries
During the latest national lockdown and from Wednesday 6 January, eight of Staffordshire’s county-managed libraries and a number of the community-managed libraries will continue to be open for the return of books and the Order and Collect Service, at the doorway of the library. The eight county-managed libraries will also be open for the use of a limited number of library computers, from which users can also print.
The eight libraries opening are:
The opening hours will be restricted to 10am - 4pm each weekday, and 9am - 1pm on Saturdays.
The libraries managed by community groups, which are also remaining open, are for the returning and collecting books using the order and collect service, and are also not open for a full range of hours. Please see details below when we are able to confirm them.
The libraries which will be closed are Biddulph, Burntwood, Codsall, Kidsgrove, Rugeley, Stone, Uttoxeter and Wombourne. Some community-managed libraries will be closed (please see details below). Mobile libraries will not be offering a service during this time.
Due to COVID-19 restrictions and social distancing measures, all libraries will require customers to approach the library entrance individually or as a family group. Please queue away from the entrance if you see someone else is being served.
In line with government guidelines you will be required to wear a mask or face covering unless there is a medical reason not to do so.
Links to further details about county-managed libraries:
For community managed libraries, please see the opening times below.
Printing and copying facilities
Please be aware that if you need to print from a PC, you must first book a PC in advance by telephone. There is no drop in PC access. Staff will assist with printing.
Printing from the public access PCs must be managed during the one-hour time slot that you have been allocated. The charge will be added to your library account to be paid when the library re-opens for a full service.
Photocopying will not be available during the current lockdown.
The libraries listed above will be open for the use of a limited number of library computers. Due to Covid19 restrictions and the need to maintain social distancing between users, customers will be limited to one hour per day at specific times and will be allocated a specific computer to use.
Computers should be booked in advance by phoning or e-mailing the library direct. Details are on each library’s webpage.
Please use the direct number for the library and not the Call Centre number, so that local staff can allocate a time slot for your visit.
Please inform the member of staff of your library membership number and PIN when making the booking
Customers are advised that
- Printing will be available but needs to be done within the hour
- There will be no staff or IT buddy assistance at a computer for reasons of social distancing
- They should bring details of their library membership number and PIN
- We are unable to offer the previous online booking service or a drop-in service for the foreseeable future
- Customers’ log-on details could be used to inform NHS Test and Trace.
Blue badge and bus pass applications
We have prepared the videos below to help you to make an application.
If you need assistance with your blue badge or bus pass application or renewal, please contact our customer service team on 0300 111 8000.
Apply for your blue badge online
Order and collect service and request service
The ‘order and collect’ service is the only service available to customers attending the library. Please note that we are not able to provide specific titles on request, as we will only be supplying the books available at your selected library. Customers will, however, be able to use the charged-for reservation service by accessing the library catalogue.
Books on the catalogue can be brought in from other libraries, which remain open, but bringing in books from out of county for more specialist items has been suspended. The usual charges will apply. Collection of requested books is the same as collecting “Order and collect” books.
“Grab and Go” packs of books will also be available, for which customers will need to write their library membership number on the attached slip on the pack and leave that slip at the library.
There will be no access to the library space for browsing, photocopying, meeting rooms, toilets or bus pass renewals in person.
All loans will be automatically extended until 20 March 2021, and thereafter all loans will be made for 70 days until further notice, and fines will not be charged for late returns until after that date, so please do not worry if you have books at home, please continue to enjoy them.
Our online library for free eBooks, eAudio, eMagazines and newspapers is available for you to use, as are a selection of free to access online resources.
If you’re not already a member, or know somebody who could benefit from these services, join online. It's easy and it's free.
To view what is on your library account, please login to our library catalogue with your card number and PIN.
The 27 community managed libraries are being fully supported by the county council to open as they are able.
We recommend that you check opening times and available services at your library ahead of visiting.
For the time being the mobile library service has been suspended.
To help you prepare for your visit we have compiled some frequently asked questions.
Also, keep in touch by following us on Facebook and/or Twitter @StaffsLibraries where we are posting information, advice and sharing what else is going on in the world of libraries!
We hope that these questions and answers help you to understand what it will be like to make a visit in the current situation. As circumstances change, we will update these FAQs.
When will my library open?
During the latest National Lockdown, some libraries will be open and will offer very limited services. You can return books and collect ordered books from the entrance of libraries, which remain open. County-managed Libraries will be open weekdays 10am - 4pm and Saturdays 9am - 1pm. You can see when your library will be open by checking this update webpage or telephoning 0300 111 8000.
My library is staffed by volunteers, when will it be open?
During the latest National Lockdown, Community Managed Libraries are being fully supported by the county council, if they wish to offer Order and Collect services at the door. If in place, this will be for restricted hours. Please check the library updates webpage for details.
I use the mobile library, when will it be open?
Our mobile library service is not currently operating during the latest National Lockdown.
Will I be able to browse and choose my own books?
No, during the latest National Lockdown and until further notice we are not offering browsing. However, “Grab and Go” book bundles, the request service for individual titles, and the order and collect service are all available at libraries which remain open..
Why is browsing not available in libraries?
During the latest National Lockdown, browsing is not permitted.
The books I have on loan are overdue, will I have to pay overdue charges?
No - we have renewed all items on loan until 20 March 2021, so please don’t worry. Please note that overdue charges are not being applied during the current restrictions on the services available.
Will I be able to use the library reservation service and request a book?
Yes, we now have this part of the library service for libraries which remain open.
Will I be able to use the IT?
IT services will continue to be available on a restricted basis; there will be a limited number of PCs available and you will need to phone your local library to book a slot. Printing will also be available.
When will the activities I attend such as Baby, Bounce and Rhyme, Places of Welcome, Reading Group etc start again?
We are exploring ways of running our groups safely after National Restrictions have been lifted. In the meantime, follow our activity on social media and on our website.
What else will not be available?
Access to toilets, photocopying, bus pass renewals in person, access to newspapers and magazines and access to meeting room spaces.
How can I apply for or renew my bus pass?
You can apply for a bus pass or renew your bus pass online.
What are the changes I will see when I visit the library?
There will be no access to the main body of the library unless you have booked a PC. When collecting stock that you have requested using “Order and Collect” you should give your name to the member of staff at the door and they will pass the items on to you. You may have to queue at distances of 2 metres, if there is already someone being served at the doorway. In line with government guidelines you will be expected to wear a mask or a face covering whilst approaching the building, unless you have a medical reason not to do so. Children in Year 6 and under will need to be accompanied by an adult, with whom they should remain during the visit. Library staff will be on hand to help you access the service safely and confidently.
How is the library service responding to Test and Trace?
Libraries are displaying QR codes to use with the NHS Test and Trace app for smartphones.
Staffordshire County Council library service may share your personal data to the Department for Health and Social Care (DHSC) to support the NHS coronavirus Test and Trace initiative.
The purpose of the processing is to allow the DHSC to conduct contact tracing where someone, who was present in a place at the same time as you, tests positive for coronavirus in order to provide advice.
The council has a lawful basis for processing your data in this way in order to perform tasks in the public interest, specifically in the area of public health.
Data collected specifically for this purpose will be kept for 21 days and then destroyed. Data collected as part of normal library services will be kept in line with the GDPR. If your data has been shared with the DHSC it will be retained by them for up to 8 years in line with Public Health England retentions.
If you are unhappy with how your data is processed, please contact the Data Protection Officer: firstname.lastname@example.org or the Information Commissioner’s Office.
If you would like to exercise your rights as a Data Subject please contact our Access Team: email@example.com.
We look forward to serving you as best we can!
If you need to contact us, please e-mail firstname.lastname@example.org
This web page will be updated to reflect any service changes.