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COVID-19 restrictions and what it means for libraries

 

On arrival

You will notice some differences on arrival.

To keep library staff, volunteers and customers safe we encourage the public to wear masks in public areas., although this is no longer a mandatory requirement.

Staff will continue to wear masks for your safety

Hand sanitizer will be available for those customers who choose to use it – we would encourage you to use this on arrival

Screens will remain in place at counter areas and where staff are located

QR Codes are still available should you wish to use these, we will no longer be asking for contact details on arrival.


 

Libraries

From Monday 19 July, Staffordshire’s 16 county-managed libraries will be open for most of their standard opening hours - there will be some lunch-time closures in some libraries.

Libraries are open for browsing, in addition to the return of books and the order and collect service. 

We will no longer be quarantining returned stock so you should notice an increase in the amount of stock immediately available.

There are a limited number of library computers available, which users must book in advance; printing and staff-operated photocopying are also available. 
We hope to increase the number of public PCs available from Monday 16 August.

For community managed libraries, please see the details below.

 


 

Services

Printing and copying facilities

Please be aware that if you need to print from a PC, you must first book a PC in advance by telephone. There is no drop-in PC access. Staff will assist with printing.

Printing from the public access PCs must be managed during the one-hour time slot that you have been allocated. The charge can be added to your library account or a payment can be taken during your visit.

Photocopying is also available; please ask a member of staff.

Computer access

Libraries are open for the use of a limited number of library computers. Customers will be limited to one hour per day at specific times and will be allocated a specific computer to use. 

Computers should be booked in advance by phoning or e-mailing the library direct. Details are on each library’s webpage.

Please use the direct number for the library and not the contact centre number, so that local staff can allocate a time slot for your visit. 

Please inform the member of staff of your library membership number and PIN when making the booking 

Customers are advised that

  • Printing will be available but needs to be done within the hour
  • There is currently no staff or IT buddy assistance at a computer
  • They should bring details of their library membership number and PIN
  • We are currently unable to offer the previous online booking service or a drop-in service

Blue badge and bus pass applications

We have prepared the videos below to help you to make a Blue Badge application. 

Staffordshire’s 16 County managed libraries are now processing Bus Pass applications 

If you need assistance with your blue badge or bus pass application or renewal, please contact our customer service team on 0300 111 8000

Apply for your blue badge online

Other services

Some libraries are able to offer working space for customers who wish to study or bring their own devices to use the Wifi facilities. This space needs to be booked in advance by phoning the library direct.
Ventilated meeting rooms will be available for hire, subject to Risk Assessments – please contact the library direct for more information
There will be access to toilets for customers who have booked the use of a meeting room and in emergencies

All loans have been be extended until 21 August and fines will not be charged for late returns until after that date, so please do not worry if you have books at home, please continue to enjoy them.


 

Community managed libraries

The 27 community managed libraries are being fully supported by the county council to open as they are able. The libraries will be open for browsing, the return and collection of books and the use of the order and collect service.

Some of the community managed libraries will also be offering the use of a limited number of public PCs - please contact the library direct for more information.

 


 

Mobile library service

We are pleased to report that our mobile libraries will be operating a full service from Monday 19 July; please visit the mobile library service webpages where you will find all our routes and stops listed for your information.


 

Prepare for your visit

To help you prepare for your visit we have compiled some frequently asked questions. 

Also, keep in touch by following us on Facebook and/or Twitter @StaffsLibraries where we are posting information, advice and sharing what else is going on in the world of libraries!

 


 

Frequently asked questions

We hope that these questions and answers help you to understand what it will be like to make a visit in the current situation. As circumstances change, we will update these FAQs.

When will my library open?

From Monday 19 July, county-managed libraries will be open for their standard opening hours. They are open for browsing, book returns and the collection of ordered/requested items. There will also be limited use of the IT facilities, staff-assisted photocopying and use of working space, where available. You can check your library's opening hours online, or by telephoning 0300 111 8000.

My library is staffed by volunteers, when will it be open?

The 27 community managed libraries are being fully supported by the county council to open as they are able. The libraries will be open for browsing, the return and collection of books and the use of the order and collect service.

Some of the community managed libraries will also be offering the use of a limited number of public PCs - please contact the library direct for more information.

I use the mobile library, when will it be open?

The mobile library service is now offering a full service – please visit the mobile library information pages for more details 

The books I have on loan are overdue, will I have to pay overdue charges?

No - we have renewed all items on loan until 21 August 2021, so please don’t worry. Please note that overdue charges are not being applied during the current restrictions on services available.

Will I be able to use the library reservation service and request a book?

Yes, this part of the library service is now fully available.

Will I be able to use the IT?

IT services will continue to be available on a restricted basis; there will be a limited number of PCs available and you will need to phone your local library to book a slot. Printing will also be available.

We hope to increase the number of PCs available from Monday 16 August.

Some libraries are able to offer working space for customers who wish to bring their own devices and use the Wifi facilities. This space needs to be booked in advance by phoning the library direct.

What else will not be available?

Access to toilets, access to newspapers and magazines and general access to meeting room spaces. 

Please note that ventilated meeting rooms will be available for hire, subject to Risk Assessments – please contact the library direct for more information.

There will be access to toilets for customers who have booked the use of a meeting room and in emergencies

How can I apply for or renew my bus pass?

You can apply for a bus pass or renew your bus pass online.

What are the changes I will see when I visit the library?

To keep library staff, volunteers and customers safe we encourage the public to wear masks in public areas, although this is no longer a mandatory requirement.

Staff will continue to wear masks for your safety

Hand sanitizer will be available for those customers who choose to use it – we would encourage you to use this on arrival

Perspex Screens will remain in place at counter areas and where staff are located

QR Codes are still available should you wish to use these, we will no longer be asking for contact details on arrival.

Library staff will be on hand to help you use our services safely and confidently

How is the library service responding to Test and Trace?

Libraries are displaying QR codes to use with the NHS Test and Trace app for smartphones; these are still available should you wish to use them however we will no longer be asking for contact details on arrival.


 

Enquiries

If you need to contact us, please e-mail online.librarycomment@staffordshire.gov.uk

This web page will be updated to reflect any service changes.

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