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Staffordshire Pays Respects To HRH Prince Philip (1921 - 2021)

COVID-19 restrictions and what it means for libraries

 

On arrival

Due to COVID-19 restrictions and social distancing measures, all libraries will require customers to approach the library entrance individually or as a family group. Please queue away from the entrance if you see someone else is being served.

Libraries will be limiting the number of customers that can use the library at any one time. Each library has established the maximum number of users and this number will be displayed clearly at every site. There will be staff available to advise on access and user numbers on arrival.

All children in year 6 and below will need to be accompanied by an adult.

In line with government guidelines you will be required to wear a mask or face covering unless there is a medical reason not to do so.

 


 

Libraries

From Monday 12 April, Staffordshire’s 16 county-managed libraries will be open for browsing in addition to the return of books and the order and collect service. They will also be open for the use of a limited number of library computers, which users must book in advance, and printing is available too. They will continue to operate with their current opening times as stated below.

Restricted opening hours

10am - 4pm weekdays and 9am - 1pm on Saturdays at:

10am - 1pm, 2pm - 4pm weekdays and 9am - 1pm on Saturdays (variations in brackets) at:

For community managed libraries, please see the details below.

 


 

Services

Printing and copying facilities

Please be aware that if you need to print from a PC, you must first book a PC in advance by telephone. There is no drop-in PC access. Staff will assist with printing.

Printing from the public access PCs must be managed during the one-hour time slot that you have been allocated. The charge will be added to your library account to be paid when the library re-opens for a full service.

Photocopying will not be available during the current lockdown.

Computer access

The libraries listed above will be open for the use of a limited number of library computers. Due to COVID-19 restrictions and the need to maintain social distancing between users, customers will be limited to one hour per day at specific times and will be allocated a specific computer to use. 

Computers should be booked in advance by phoning or e-mailing the library direct. Details are on each library’s webpage.

Please use the direct number for the library and not the contact centre number, so that local staff can allocate a time slot for your visit. 

Please inform the member of staff of your library membership number and PIN when making the booking 

Customers are advised that

  • Printing will be available but needs to be done within the hour

  • There will be no staff or IT buddy assistance at a computer for reasons of social distancing

  • They should bring details of their library membership number and PIN

  • We are unable to offer the previous online booking service or a drop-in service for the foreseeable future

  • Customers’ log-on details could be used to inform NHS Test and Trace. 

Blue badge and bus pass applications

We have prepared the videos below to help you to make an application. 

If you need assistance with your blue badge or bus pass application or renewal, please contact our customer service team on 0300 111 8000

Apply for your blue badge online

Order and collect service and request service

The ‘order and collect’ service is also available to customers attending the library. Please note that we are not able to provide specific titles on request, as we will only be supplying the books available at your selected library. Customers will, however, be able to use the charged-for reservation service by accessing the library catalogue

Books on the catalogue can be brought in from other libraries, which remain open, but bringing in books from out of county for more specialist items has been suspended. The usual charges will apply. Collection of requested books is the same as collecting “Order and collect” books.

“Grab and Go” packs of books will also be available, for which customers will need to write their library membership number on the attached slip on the pack and leave that slip at the library.

Other services

There will be no access to the library space for photocopying, meeting rooms, toilets or bus pass renewals in person. Some libraries are able to offer working space for customers who wish to bring their own devices and use the Wifi facilities. This space needs to be booked in advance by phoning the library direct.

All loans will be automatically extended until 29 May 2021, and thereafter all loans will be made for 70 days until further notice, and fines will not be charged for late returns until after that date, so please do not worry if you have books at home, please continue to enjoy them.

Our online library for free eBooks, eAudio, eMagazines and newspapers is available for you to use, as are a selection of free to access online resources.

If you’re not already a member, or know somebody who could benefit from these services, join online. It's easy and it's free.

To view what is on your library account, please login to our library catalogue with your card number and PIN.

 


 

Community managed libraries

The 27 community managed libraries are being fully supported by the county council to open as they are able. The libraries will be open for the returning and collecting books using the order and collect service.

Some of the community managed libraries will be offering a browsing service from Monday 12 April, please contact the library direct for more information.

We recommend that you check opening times and available services with your library ahead of visiting:

 


 

Mobile library service

From Monday 12 April the mobile library service will be operating on an order and collect basis. The visits will continue on a fortnightly basis until further notice.

Mobile libraries week one (starting from w/c 12 April)

Monday

  • 10am - 12.30pm: Wheaton Aston
  • 1pm - 3pm: Haughton
  • 10am - 3pm: Tutbury (all day)

Tuesday

  • 10am - 3pm: Madeley (all day)
  • 10am - 12pm: Rocester
  • 1pm - 3pm: Alstonefield

Wednesday

  • 10am - 3pm: Barlaston (all day)

Thursday

  • 10am - 12.30pm: Brown Edge
  • 10am - 12.30pm: Yoxall
  • 1pm - 3pm: Endon
  • 1pm - 3pm: Marchington

Friday

  • 10am - 12.30pm: Standon
  • 10am - 12.30pm: Branston (Clays Lane)
  • 1pm - 3pm: Derrington
  • 1pm - 3pm: Branston (Blacksmith’s Arms)

Mobile libraries week two (starting from w/c 19 April)

Monday

  • 10am - 12.30pm: Great Haywood
  • 1pm - 3pm: Hixon
  • 10am - 3pm: Stretton (all day)

Tuesday

  • 10am - 12.30pm: Shareshill
  • 10am - 12.15pm: Mile Oak 
  • 1pm - 3pm: Coven
  • 1pm - 3pm: Whittington

Wednesday

  • 10am - 12pm: Cheddleton
  • 1pm - 3pm: Ipstones

Thursday

  • 10am - 3pm: Wolstanton (all day)
  • 10am - 3pm: Rolleston (all day)

Friday

  • 10am - 12.30pm: Abbots Bromley
  • 1pm - 3pm: Handsacre (Tuppenhurst Lane)
  • 10am - 3pm: Alrewas (all day)

 


 

Prepare for your visit

To help you prepare for your visit we have compiled some frequently asked questions. 

Also, keep in touch by following us on Facebook and/or Twitter @StaffsLibraries where we are posting information, advice and sharing what else is going on in the world of libraries!

 


 

Frequently asked questions

We hope that these questions and answers help you to understand what it will be like to make a visit in the current situation. As circumstances change, we will update these FAQs.

When will my library open?

From Monday 12 April, county-managed libraries will be open weekdays 10am - 4pm and Saturdays 9am - 1pm for browsing, book returns and the collection of ordered/requested items. There will also be limited use of the IT facilities and use of working space, where available. You can see when your library will be open by checking this updated webpage or telephoning 0300 111 8000.

My library is staffed by volunteers, when will it be open?

Community managed libraries are being fully supported by the county council, if they wish to offer Order and Collect services at the door. Some of the community managed libraries will also be offering a browsing service from Monday 12 April, please contact the library direct for more information. If in place, this will be for restricted hours. Please check the library webpage for details.

I use the mobile library, when will it be open?

From Monday 12 April the mobile library service will be operating on an order and collect basis. The visits will continue on a fortnightly basis until further notice.

Will I be able to browse and choose my own books?

Browsing will be available from Monday 12 April in a number of libraries . You can also place an order for books to collect by completing the online form or by telephoning 0300 111 8000 and asking to place an order for some library books. Library staff will contact you when your order is ready to collect.

Why is browsing not available in libraries?

Browsing is being introduced on a phased basis in the remaining libraries, details will be regularly updated on these pages.

The books I have on loan are overdue, will I have to pay overdue charges?

No - we have renewed all items on loan until 29 May 2021, so please don’t worry. Please note that overdue charges are not being applied during the current restrictions on the services available.

Will I be able to use the library reservation service and request a book?

Yes, we now have this part of the library service for libraries which remain open.

Will I be able to use the IT?

IT services will continue to be available on a restricted basis; there will be a limited number of PCs available and you will need to phone your local library to book a slot. Printing will also be available.

Some libraries are able to offer working space for customers who wish to bring their own devices and use the Wifi facilities. This space needs to be booked in advance by phoning the library direct.

When will the activities I attend such as Baby, Bounce and Rhyme, Places of Welcome, Reading Group etc start again?

We are exploring ways of running our groups safely after National Restrictions have been lifted. In the meantime, follow our activity on social media and on our website.

What else will not be available?

Access to toilets, photocopying, bus pass renewals in person, access to newspapers and magazines and access to meeting room spaces. 

How can I apply for or renew my bus pass?

You can apply for a bus pass or renew your bus pass online.

What are the changes I will see when I visit the library?

You may have to queue and there will be restrictions on numbers of people inside the library building. When you enter the library you will need to sanitize your hands and social distancing is in place. In line with government guidelines you will be expected to wear a mask or a face-covering whilst in the building unless you have a medical reason not to do so. Children in Year 6 and under will need to be accompanied by an adult and should remain with you during the visit. Library staff will be on hand to help you use the services safely and confidently.

How is the library service responding to Test and Trace?

Libraries are displaying QR codes to use with the NHS Test and Trace app for smartphones.

Staffordshire County Council library service may share your personal data to the Department for Health and Social Care (DHSC) to support the NHS coronavirus Test and Trace initiative.

The purpose of the processing is to allow the DHSC to conduct contact tracing where someone, who was present in a place at the same time as you, tests positive for coronavirus in order to provide advice.

The council has a lawful basis for processing your data in this way in order to perform tasks in the public interest, specifically in the area of public health.

Data collected specifically for this purpose will be kept for 21 days and then destroyed. Data collected as part of normal library services will be kept in line with the GDPR. If your data has been shared with the DHSC it will be retained by them for up to 8 years in line with Public Health England retentions.

If you are unhappy with how your data is processed, please contact the Data Protection Officer: dpo@staffordshire.gov.uk or the Information Commissioner’s Office.

If you would like to exercise your rights as a Data Subject please contact our Access Team: accessinformation@staffordshire.gov.uk.

We look forward to serving you as best we can!

 


 

Enquiries

If you need to contact us, please e-mail online.librarycomment@staffordshire.gov.uk

This web page will be updated to reflect any service changes.

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