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Coronavirus update for libraries

 

Phased reopening

Staffordshire’s 43 libraries have begun a phased re-opening. The libraries listed below have now returned to their normal opening hours and from Tuesday 1 September these libraries will also be open for browsing.

Due to Covid-19 restrictions and social distancing measures, these libraries will be limiting the number of customers that can use the library at any one time. Each library has established the maximum number of users and this number will be displayed clearly at every site. There will be staff available to advise on access and user numbers on arrival. All children in year 6 and below will need to be accompanied by an adult.

On arrival

In line with government guidelines you will be required to wear a mask or face covering unless there is a medical reason not to do so. You will also be asked to sanitise your hands before you enter the library. We are part of the NHS Test and Trace service and customers are required to provide their library membership number and a contact telephone number to a member of staff. 

We welcome you to prepare for your visit.

For community managed libraries, please see the schedule below.

Services

Printing and copying facilities 

Staff operated printing and copying facilities are now available; please let the member of staff know what you require when you arrive at the library. Please be aware that if you need to print from a PC, you must first book a PC in advance by telephone. There is no drop in PC access.

Printing from the public access PCs must be managed during the one-hour time slot that you have been allocated. The charge will be added to your library account to be paid when the library re-opens for a full service.

Items for copying should be given to a member of staff who will make the copies for you. Library members will have the charge added to their library account; non-members should endeavour to have the correct change available as no change can be given.

Blue badge and bus pass applications

We have prepared the below videos to help you to make an application. 

If you need assistance with your blue badge or bus pass application or renewal please contact our customer service team on 0300 111 8000. 

Blue badges

Bus passes

Computer access

From 3 August, the libraries listed above will be open for the use of a limited number of library computers. Due to Covid19 restrictions and the need to maintain social distancing between users, customers will be limited to one hour per day at specific times and will be allocated a specific computer to use.

Computers should be booked in advance by phoning or e-mailing the library direct. Details are on each library’s webpage.

Please use the direct number for the library so that local staff can allocated a time slot for arrival and not the contact centre number.

Please inform the member of staff of your library membership number and PIN when making the booking. 

Customers are advised that

  • Printing will be available but needs to be done within the hour
  • There will be no staff or IT buddy assistance at a computer for reasons of social distancing
  • They should bring details of their library membership number and PIN
  • There will very limited work space for the use of personal devices (using the library Wifi) or to study; therefore use of this space will also need to be booked in advance by contacting the library direct (as above). Please be aware that some libraries will not be able to offer work space (for personal devices/study) at this time.
  • We are unable to offer the previous online booking service or a drop-in service for the foreseeable future
  • Customers’ log-on details could be used to inform NHS Test and Trace.

Order and collect service

The ‘order and collect’ service will continue to operate as there will be limited numbers of visitors able to access the library building at any one time. Please note that we are not able to provide specific titles on request, as we will only be supplying the books available at your selected library at this stage.

Other services

Meeting rooms will remain closed and there will be no access to toilets or bus pass renewals in person.

County managed libraries are now open for the use of a limited number of library computers. Please see the details above.

All loans will be automatically extended until 26 September and fines will not be charged for late returns so please do not worry if you have books at home, please continue to enjoy them.

Our online library for free eBooks, eAudio, eMagazines and newspapers is available for you to use, as are a selection of free to access online resources.

If you’re not already a member, or know somebody who could benefit from these services, follow this link to join. It's easy and it's free.

To view what is on your library account, please login to our library catalogue with your card number and PIN.

 


 

Community managed libraries

The 27 community managed libraries are being fully supported by the county council and are being encouraged to reopen at their own pace. 

We recommend that you contact your library ahead of visiting to check what services are available.

Community managed libraries opening schedule
 LibraryOpening dateInitial opening hours and days
Shenstone 21 July Tuesday, Wednesday and Fridays: 2 - 4pm.
Talke 3 August

Mondays: 10am - 4pm, Wednesdays: 2 - 4pm and Fridays: 10am - 4pm.

Cheslyn Hay 3 August

Mondays: 11am - 1pm, Tuesdays: 2 - 4pm, Thursdays: 2 - 4pm, Fridays: 2 - 4pm and Saturdays: 10am - 12noon.

Penkridge 4 August Tuesdays: 10am - 2pm and 4pm - 7pm, Thursdays: 10am - 2pm and Saturdays: 10am - 1pm.
Cheadle 10 August

Mondays: 1 - 5pm, Wednesdays: 9am - 1pm and Fridays: 9am - 1pm.

Brereton 10 August

Mondays: 2pm - 4pm, Tuesdays: 9:30am - 11:30, 2pm - 4pm, Thursdays: 9:30am - 11:30am, 2pm - 4pm and Fridays: 2pm - 4pm.

Brewood 11 August

Tuesdays: 10am - 2pm and Fridays: 10am - 2pm.

Baswich 17 August

Mondays: 10am - 2pm, Wednesdays: 10am - 2pm and Saturdays: 10am - 2pm.

Great Wyrley 17 August

Mondays, Tuesdays and Fridays: 10am - 4pm.

Gnosall 24 August

Mondays: 4pm - 6:30pm, Tuesdays: 10am - 12:30pm, Wednesdays: 3pm - 5:30pm, Thursdays: 2pm - 4pm and Saturdays: 10am - 12:30pm.

Glascote 24 August

Mondays and Thursdays: 10am - 2pm.

Eccleshall 25 August

Tuesdays: 10am - 12pm and 2pm - 4pm, Wednesdays: 10am - 12pm, Thursdays: 10am - 12pm and 2pm - 4pm, Fridays: 10am - 12pm and Saturdays: 10am - 12pm.

Heath Hayes 25 August

Tuesdays: 1 - 5pm and Saturdays: 9.30am - 1pm.

Hednesford 3 September

Mondays: 1pm - 5pm and Thursdays: 9am - 1pm.

Barton 3 September

Mondays and Thursdays: 10am - 2pm.

Audley 3 September

Tuesdays: 10am - 5pm, Thursdays: 1pm - 5pm, Fridays: 10am - 5pm and Saturdays: 10am - 1pm.

Kinver 8 September

Tuesdays :10am – 1pm, Thursdays: 10am – 1pm and Saturdays: 10am – 1pm.

Werrington 8 September

Tuesdays: 3pm - 5pm, Saturdays: 10am - 12pm. From Friday 25 September, Fridays: 10am - 1pm.

Blythe Bridge 8 September

Tuesdays: 9.30am - 2.30pm and Fridays: 9.30am - 2.30pm.

Clayton 14 September

Mondays: 9am - 1pm, Tuesdays: 9am - 1pm, Wednesdays: 1pm - 5pm, Thursdays: 9am - 1pm, Fridays: 9 - 1pm

Silverdale 15 September

Tuesday: 9am – 1pm, Thursdays: 1pm - 4.30pm, Fridays: 10am - 2pm and Saturdays: 10am - 12.30pm.

Holmcroft 28 September

Mondays: 10am – 2pm and Fridays: 10am – 2pm.

Norton Canes 28 September

Mondays and Thursdays: 10am - 2pm.

Wilnecote 28 September

Mondays: 3.30pm - 5.30pm, Wednesdays: 3.30pm - 5.30pm and Saturdays: 10am - 12pm.

 


 

Mobile library service

From 17 August 2020 mobile libraries will visit one or two locations per day for the return of books, and to place orders for Order and Collect.

Mobile library 1 schedule
Week 1
  10am - 12.30pm 1.00pm - 3.00pm
17.8.20  Wheaton Aston Haughton
18.8.20 Madeley  Madeley
19.8.20 Barlaston Barlaston
20.8.20 Brown Edge Endon
21.8.20 Standon Derrington
Week 2
24.8.20 Great Haywood Hixon
25.8.20 Shareshill Coven
26.8.20 No service No service
27.8.20 Wolstanton  Wolstanton
28.8.20 Abbots Bromley Handsacre & Armitage

Mobile library 1 contact number: 07773 791131

Mobile library 2 schedule
Week 1
  10am - 12.30pm 1.00pm - 3.00pm
17.8.20  Tutbury Tutbury
18.8.20 Rocester Alstonefield
19.8.20 No service No service
20.8.20 Yoxall Marchington
21.8.20 Branston (Clays Lane) Branston (Blacksmith’s Arms)
Week 2
24.8.20 Stretton  Stretton
25.8.20 Mile Oak Whittington
26.8.20 Cheddleton Ipstones
27.8.20 Rolleston Rolleston
28.8.20 Alrewas  Alrewas

Mobile library 2 contact number: 07773 791124

These stops will continue on a fortnightly basis and other stops will be announced when they can be included.

 


 

Prepare for your visit

To help you prepare for your visit we have compiled some frequently asked questions and have produced a video.

We look forward to welcoming you all back to our libraries in the future.

In the meantime, do keep in touch by following us on Facebook and/or Twitter @StaffsLibraries where we are posting information, advice and sharing what else is going on in the world of libraries!

 


 

Frequently asked questions

Welcome back to your library!

We hope that these questions and answers help to make your visit a pleasant one.

When will my library open?

We are taking a phased approach to re-opening libraries starting with our county council libraries first. This is in order to ensure the safety of our staff and customers. You can see when your library will be open by checking our update webpage or telephoning 0300 111 8000.

My library is managed by volunteers, when will it reopen?

Community Managed Libraries are being fully supported by the county council and are being encouraged to reopen at their own pace. Please check the library updates webpage for details. You are welcome to use a Staffordshire County Council library until your library reopens. 

I use the mobile library, when will it reopen?

We are working to reopen our mobile library service and will start with visits to some of our longer stops.This is to assist the safety of our customers and our staff by giving a length of time to spread out visits, and will be in place for returning books and to access the Order and Collect service. View the initial timetable.

Will my library be open at the usual times?

County Council managed libraries are now operating for their standard hours. Community Managed Libraries are opening for fewer hours and at set times during the initial stages, and as they re-open their details will be listed on this webpage.

Will I be able to browse and choose my own books?

Browsing will be available from Tuesday 1 September in a number of libraries. You can place an order for books to collect by completing the online form or by telephoning 0300 111 8000 and asking to place an order for some library books. Library staff will contact you when your order is ready to collect.

Why is browsing not available in all libraries?

Browsing is being introduced on a phased basis in the remaining libraries, details will be regularly updated on these pages.

The books I have on loan are overdue, will I have to pay overdue charges?

No – we have renewed all items on loan until 26 September, so please don’t worry. Please return your books when your library has re-opened and you feel comfortable to do so.

Will I be able to use the library reservation service and request a book?

Not currently - we do not have the capacity to re-instate the library stock request service as many libraries remain closed as part of the phased reopening plan and our transport network is still engaged with supporting critical services. We are working to re-introduce this service as soon as we can.

Will I be able to use the IT?

There is now limited access to IT facilities.

When will the activities I attend such as Baby, Bounce and Rhyme, Places of Welcome, Reading Group etc start again?

We are exploring ways of running our groups safely. When we have risk assessed procedures in place and are confident that they can run safely we will promote these groups. In the meantime, follow our activity on social media and on our website.

What else will not be available?

Access to toilets, bus pass renewals in person, access to newspapers and magazines and access to meeting room spaces will be available in the future when we are confident they can be accessed safely. 

How can I apply for or renew my bus pass?

You can apply for a bus pass or renew your bus pass online.

What are the changes I will see when I visit the library?

You may have to queue and there will be restrictions on numbers of people inside the library building. When you enter the library you will need to sanitise your hands and social distancing is in place. In line with government guidelines you will be expected to wear a mask or a face covering whilst in the building unless you have a medical reason not to do so. Children in Year 6 and under will need to be accompanied by an adult and should remain with you during the visit. Library staff will be on hand to help you use the services safely and confidently.

How is the Library Service responding to Test and Trace?

Staffordshire County Council library service may share your personal data to the Department for Health and Social Care (DHSC) to support the NHS coronavirus Test and Trace initiative.

The purpose of the processing is to allow the DHSC to conduct contact tracing where someone, who was present in a place at the same time as you, tests positive for coronavirus in order to provide advice.

The council has a lawful basis for processing your data in this way in order to perform tasks in the public interest, specifically in the area of public health.

Data collected specifically for this purpose will be kept for 21 days and then destroyed. Data collected as part of normal library services will be kept in line with the GDPR. If your data has been shared with the DHSC it will be retained by them for up to 8 years in line with Public Health England retentions.

If you are unhappy with how your data is processed, please contact the Data Protection Officer: dpo@staffordshire.gov.uk or the Information Commissioner’s Office.

If you would like to exercise your rights as a Data Subject please contact our Access Team: accessinformation@staffordshire.gov.uk.

Please ensure that your details are kept up to date and speak to a member of libraries staff if you need to update them.

We look forward to seeing you soon!

 


 

Enquiries

If you need to contact us, please e-mail online.librarycomment@staffordshire.gov.uk

This web page will be updated to reflect any service changes.

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