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Smart working

With pride. With purpose. With you.

Smart working is how we operate. It allows us to do our very best work enabled by how we use our buildings and technology.

We know how important your working environment is. So when it comes to the equipment you use, you can expect everything to be state of the art. You’ll take advantage of everything from smart tablets and phones, to top of the range laptops that give you offline access.

Plus, we offer a range of office touch points. No matter where you are in the county, you’ll be able to find different locations to work from. Secure and equipped with everything you might need, you’ll have even more flexibility when it comes to the way you work.

Our aim is that through smart working, colleagues can work in a flexible way, with the right culture and policies to support this, creative use of our physical spaces, digital solutions to streamline the way we work, great connectivity and access to the right technology.​​​​​​​

We’re replacing rigid rules and traditional policy with frameworks that aim to create a vibrant workplace underpinned by our values while building trust, innovation and collaboration.

Making the most of smart working

The COVID-19 pandemic accelerated our smart working programme, with many of us now working effectively outside the workplace.

Here’s a summary of what’s in place to support smart working.

Microsoft 365

Microsoft 365 is supercharging smart working. It’s a subscription service designed to help us create and collaborate from wherever we are with innovative Office apps, intelligent cloud services and world-class security.​​​​​​​​​​​​​​

When we talk about Microsoft 365, we’re generally talking about tools like Teams and OneDrive.

WiFi access

If you’re working outside an office space or your home, you can make use of WiFi Assist to access guest WiFi networks in pubs, restaurants, hotels or trains.

We’ve also partnered with colleagues in our local NHS organisations so that if you’re working in a health facility, you can access our network as if you were in a council building.

Smartphone apps

We have an ever-growing number of dedicated council smartphone apps available, allowing you to access information when you’re on the move.

Matrix desk booking

At Staffordshire Place and the Newcastle Hub, colleagues book desks as and when they need them. Some desks can be booked by specific teams and a number of hot desks can be booked by anyone.

Touchdown centres

Touchdown centres are office spaces located in venues across the county. You can book these and use them as needed.  ​​​​​​​​​​​

What’s next for smart working?

We’re learning from our experience during the COVID-19 pandemic and thinking about how we can keep improving our smart working experience.

We’re considering how to:

  • Continue to support you to work effectively beyond the workplace with a range of activity-based work settings rather than assigned desks in an office

  • Develop a trust-based culture where people are managed by results, not by their physical presence in a specific place of work

  • Focus on collaboration but reduce the need for traditional meetings

  • Minimise the need for routine travel

We always involve our people in deciding how we can best achieve our aims – this ensures our approach works for everyone.

Career development
Equal opportunities
Flexible working
Health and wellbeing
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