Our use of cookies We use necessary cookies to make our site work. Necessary cookies enable core functionality such as security, network management, website analytics and accessibility. You may disable these by changing your browser settings, but this may affect how the website functions. The cookies collect information in a way that does not directly identify anyone. For more information on how these cookies work, please see our privacy policy.

To agree to our use of cookies, click the 'Accept' button. No, give me more info

We are experiencing technical issues with some of our applications, please bear with us whilst we work to fix the issues. If you have any urgent problems, please contact 0300 111 8000.

My report has been closed because you couldn't find the defect. What do I do now?

My report has been closed because you couldn't find the defect. What do I do now?

Our inspector will arrive at the exact destination you plotted on the map when you submitted your report. If they encounter difficulty identifying the problem, they may try to contact you for further information, but this is not always possible given the volume of reports they receive.

Please ensure that when plotting the location, you do so accurately. Text fields are provided so that you can include any additional location information such as landmarks or points of reference. Examples can include:

  • Outside house number 2
  • Opposite The Bulls Head pub
  • 10 feet before the traffic lights

This will help our inspectors to locate the defect and perform an inspection.

There are no results that match your search criteria