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Easing of Coronavirus restrictions

My report has been closed because you couldn't find the defect. What do I do now?

Question:
My report has been closed because you couldn't find the defect. What do I do now?
Answer:

Our inspector will arrive at the exact destination you plotted on the map when you submitted your report. If they encounter difficulty identifying the problem, they may try to contact you for further information, but this is not always possible given the volume of reports they receive.

Please ensure that when plotting the location, you do so accurately. Text fields are provided so that you can include any additional location information such as landmarks or points of reference. Examples can include:

  • Outside house number 2
  • Opposite The Bulls Head pub
  • 10 feet before the traffic lights

This will help our inspectors to locate the defect and perform an inspection.

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