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Easing of Coronavirus restrictions

The status of my report shows that the report is waiting for an inspector to visit site. When will this happen?

Question:
The status of my report shows that the report is waiting for an inspector to visit site. When will this happen?
Answer:

We can receive between 3,000 and 5,000 reports every month during normal weather conditions regarding a variety of highway matters however our resource to investigate these reports is extremely limited.

Whilst we will aim to complete an inspection of the problem within 10 working days, this may not always be possible during extreme or adverse weather such as strong winds or storms, heavy and persisting rainfall or prolonged snow and ice; which can generate an increase in report volumes. During these times, inspections will be completed as soon as possible.

Once the inspection is completed you will receive an automatic email updating you of the outcome.

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