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FAQs

Why is there a £5 charge?

All our passes are printed externally. The £5.00 covers the production costs, postage and administration charges.

Will I need to supply another photo?

If your child has a pass that needs a photo we may already have one on file. If we need another one, we will contact you to request this.

When will I receive my replacement pass?

We post passes to your child's home address. You should get it within 7-10 working days.

Can my child still use the school bus without a pass?

Your child’s school should be able to supply a temporary bus pass whilst waiting for the new pass to arrive. It is valid for 10 school days.

Can I apply for a replacement pass for a vacant seat?

Yes you can do so by completing the on-line application form.

I do not know the route number or stop my child uses. Can I still order a pass? 

Yes – please complete as much information as possible. We will contact you if necessary.

Can I apply for a replacement Your Staffordshire Card? 

Please check the Your Staffordshire Card pages for details on applying for replacements. You can also apply at your local library.

My child's address or school has changed? Can I apply for a pass on a different route?

If your child is entitled to free transport you need to contact the Schools Admissions Team. They can then reassess your child’s transport entitlement for your new address or school.

If your child has a vacant seat then please contact us.

Can I request a pass for a different stop?

If your child wishes to change stops, please contact us.

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