FAQs

Why is there a £10.00 charge?

All our passes are printed externally. The £10.00 covers the production costs, postage and administration charges.

Will I need to supply another photo?

If your child has a pass that needs a photo we may already have one on file. If we need another one, we will contact you to request this.

When will I receive my replacement pass?

We post passes to your child's home address. You should get it within 7-10 working days.

Can my child still use the school bus without a pass?

Your child’s school should be able to supply a temporary bus pass whilst waiting for the new pass to arrive. It is valid for 10 school days.

I do not know the route number or stop my child uses. Can I still order a pass? 

Yes – please complete as much information as possible. We will contact you if necessary.

My child's address or school has changed? Can I apply for a pass on a different route?

If your child is entitled to free transport you need to contact the Schools Admissions Team on 0300 111 8000 or email admissions@staffordshire.gov.uk  They can then reassess your child’s transport entitlement for your new address or school.

Can I request a pass for a different stop?

If your child wishes to change stops, please contact us.