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Information and advice statement


Staffordshire County Council’s Community Learning (CL) Service expects all learners to receive information and advice on relevant learning and work opportunities to meet their identified personal needs. The intention is to promote lifelong learning and to enable learners to make well informed and realistic decisions about their next steps including further learning, volunteering, employment or other opportunities that support the learner to achieve their personal learning or work goals.

In 2014, The CL Service achieved Matrix, the national accreditation for Information and Advice. This was renewed in December 2017 and January 2021 and is valid until December 2024.


The service is offerred to all learners on CL funded learning programmes. Information and advice only, no guidance, related to the CL course attended and the next steps from this for all learners. Information and signposting to enable learners to make well-informed and realistic decisions through increased opportunity awareness.


The aim of the information and advice service is to provide impartial information and advice on learning or work opportunities that are relevant to and enable a learner to progress from a CL programme they have attended, improved health and wellbeing and confidence making informed choices about next steps.

CL sub-contractors must ensure that:

  • They understand and meet the Matrix Standards as specified in “The Guidance for Organisations” document available on the matrix website https://matrixstandard.com/
  • They are familiar with the progression opportunities in their districts and provide learners with this information
  • They deliver impartial information and advice. This means that the information and advice provided will be fair and in the learner’s best interests
  • They provide an inclusive service. Learners will be treated fairly, as an individual and with respect.
  • All information and advice is provided free of charge
  • Information in other languages or formats is provided where needed
  • Additional help to be provided if needed including details of how to contact the National Careers Service
  • All courses must have clear and concise pre-course information available to inform potential learners about the course entry requirements, content and outcomes
  • All courses must record plans to deliver information and advice on what to do next on their schemes of work.

Recording of Information and Advice

Planned Information and Advice activities must be included in the Scheme of Work and the outcomes recorded on the Individual Learning Plans.

Quality assurance and monitoring of the effectiveness of the Information and Advice

The effectiveness of the Information and Advice provided will be monitored through:

  • Course Information sheets submitted to CL
  • Class visits- comments on Information and Advice are observed and recorded on schemes of work and ILPs are collated and analysed
  • Lesson observations - comments on Information and Advice are observed and recorded on schemes of work and ILPs are collated and analysed
  • As part of the RARPA audit process, CL staff will audit the provision and RAG rate against the new RARPA guidelines which includes criteria for Information and Advice. ILPs are sampled, evaluated and RAG rated. Follow up actions are mandatory for those that do not meet the standards
  • RARPA audits are moderated by the CL Quality team. Where there are differences further samples are requested and/or actions identified.

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