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Locally enhanced contact tracing

Local Test and Trace service

In the first instance the national NHS Test and Trace team will contact you if you have tested positive for Coronavirus (COVID-19) to give advice and obtain details of anyone you’ve been in contact with.

If the NHS Test and Trace team have been unable to contact you within 24 hours, your case will be passed to the Staffordshire County Council Test and Trace team who will contact you. You'll be asked where you've been recently and who you've been in close contact with. This will help the NHS contact anyone who may have caught the virus from you.

This service will be active from:

  • 9am to 5pm, Monday to Sunday

How we will contact you

You'll be contacted by email or phone

Emails will come from contacttracing@staffordshire.gov.uk

Calls will come from a private number in the first instance, but if we are unable to call you we will call via mobile telephone.

If you have concerns over whether the caller is genuine, please call us back on our normal customer service number - 0300 111 8050 (Option 1) - and ask for the Test and Trace team

Children under 18 will be contacted by phone number provided wherever possible and we will ask for their parent or guardian's permission to continue the call

If we fail to contact you via email or phone a volunteer from the test and trace team and / or another member of our partner services will be sent to your residence in person to contact you; to ensure you are safe and well.

What will I be asked?

  • Your name, date of birth and postcode
  • If you live with other people
  • Any places you've been recently, such as a workplace or school
  • Names and contact details of any people you were in close contact with in the 48 hours before your symptoms started (if you know these details)

Staffordshire County Council Test and Trace service will not ask:

  • for bank details or payments
  • for details of any other accounts, such as social media
  • you to set up a password or PIN number over the phone
  • you to call a premium rate number, such as those starting 09 or 087

If you have concerns over whether the caller is genuine, please call us back on our normal customer service number - 0300 111 8050 (Option 1) - and ask for the Test and Trace team

How your information will be used

All information you provide to Staffordshire County Council Test and Trace service is confidential. Anyone you've been in close contact with during your infectious period will be told to stay at home (self-isolate) for 10 days by the NHS.

No one who is contacted as one of your close contacts in the infectious period will be told your identity.

You can see our privacy statement.

How to request support

If you are self-isolating in Staffordshire and need help to receive food shopping, medication or you have care needs that you are concerned about, please contact us on 0300 111 8000 to discuss this.

A member of the team will discuss your circumstances and identify the most applicable avenues of support for you.

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