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Test and Trace

Get a test if you have coronavirus symptoms, understand your test result and find out what to do if you're contacted by NHS Test and Trace.

  • Ask for an test to check if you have coronavirus now
  • Your coronavirus test result
  • NHS Test and Trace: if you're contacted after testing positive for coronavirus
  • NHS Test and Trace: if you've been in contact with a person who has coronavirus
  • Local outbreak control: Stopping the spread of the virus in Staffordshire

Ask for a test to check if you have Coronavirus now

Anyone who has symptoms of coronavirus (COVID-19) can ask for a free test to check if they have the virus. This needs to be done within the first five days of having symptoms.

Find out how to request a test on the NHS website. 

We know there is difficulty in finding a test through the national site, but please try here first. Slots are normally released around 8pm and 8am.

Please remember appointments are only available for people with symptoms.

To help more local people who need a test get one, Stoke-on-Trent City Council and ourselves have set up pilot testing centres in the community. Places are limited and are only available to residents from the city or county.

If you cannot get a test through the national scheme, book a test at a local test centre.

Your Coronavirus test result

If you've had a test to check if you have coronavirus (COVID-19), you'll get a text or email when your result is ready. 

If you had a test at a test site, it can take up to 48 hours to get your result. It may take up to 72 hours for a home test. 

You and anyone you live with must stay at home (self-isolate) until you get your result.

Anyone in your support bubble must also self-isolate until you get your result. 

Find information about your test results on the NHS website. 


NHS Test and Trace: if you're contacted after testing positive for coronavirus 

If you live in England, you’ll be contacted by the NHS Test and Trace service if you test positive for coronavirus (COVID-19).

You'll be asked where you've been recently and who you've been in close contact with.

You'll be asked to sign in to the NHS Test and Trace contact tracing website

If you cannot use the contact tracing website, someone will call to speak to you.

This will help the NHS contact anyone who may have caught the virus from you.


The NHS Test and Trace service will not:

  • ask for bank details or payments
  • ask for details of any other accounts, such as social media
  • ask you to set up a password or PIN number over the phone
  • ask you to call a premium rate number, such as those starting 09 or 087
  • disclose any of your personal or medical information to your contacts 
  • provide medical advice on the treatment of any potential coronavirus symptoms
  • ask you to access any website that does not belong to the government or NHS
  • ask you to make any form of payment or purchase a product of any kind

How you'll be contacted

You'll be contacted by email, text or phone.

Text messages will come from NHStracing. Calls will come from 0300 013 5000.

Find out what you need to do if you have tested positive for Coronavirus and are contacted by NHS test and trace.  

NHS Test and Trace: if you've been in contact with a person who has coronavirus

If you're told you've been in contact with a person who has coronavirus you must stay at home (self-isolate) for 14 days from the day you were last in contact with the person – it can take up to 14 days for symptoms to appear.

Find out what you should do if you've been in contact with someone who has Coronavirus

Local outbreak control: Stopping the spread of the virus in Staffordshire

The county council is working with the NHS and Public Health England to stop the spread of the virus if there is a local outbreak.

We will be working with schools, businesses and other community groups to put health and safety measures in place and advise people on what action they need to take.

Please look out for information about local outbreaks and help us beat the virus by following the advice.

NHS Covid-19 App

The NHS has launched an app to help you be safe within the area you live.

It will be available on Apple or Android app stores on the 24 September and will allow people to report symptoms, order a coronavirus test, check in to venues by scanning a QR code and help the NHS trace individuals that may have coronavirus. The app does this while protecting a user’s anonymity. Nobody, including the government, will know who or where a particular user is.

Certain venues will now be legally required to display NHS App QR Code in their venues by the 24 September, including venues from the following sectors:

•            hospitality;

•            leisure and tourism;

•            close contact services;

•            places of worship; and

•            local authority venues.

This allows you can use your NHS app to sign in quickly and efficiently.

For further information on how to download and use the new app, please visit the Government website

Information in other formats or languages

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille please email us at digital@staffordshire.gov.uk

You can use Google Translate, or another online translator, to read this page in another language.

View our accessibility statement

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Latest social care and health news

Staffordshire residents and businesses urged to embrace new NHS app

The NHS Covid-19 app and QR check-in launches tomorrow (24 September) in England and Wales. This means that certain premises, including council-run venues, will be legally required to display NHS QR posters.
23 September 2020

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22 September 2020

Burton Albion back extra measures

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22 September 2020

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