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National lockdown: Stay at home

Get help if you are shielding

If you have been identified as a Clinically Extremely Vulnerable person by the NHS, you should have received information from the government advising you to take extra precautions during this time.

We want to make sure that you are able to get all the support that you need. Follow our simple check list below to make sure that you have the right help in place.

Check list

Seek support from friends or family members

Let them know that you have been advised to take extra precautions. Ask them to help by doing your essential food shop or collecting your prescription.

Register your details

Please register on the new National Shielding Service System, even if you don’t think that you will need help. This service lets us keep in touch with you more frequently and gives you the option to be registered for a priority supermarket delivery slot.

Book your vaccination

You can now book a vaccination if you’re aged 70 or over, or clinically extremely vulnerable. Book online or call 119 free of charge, anytime between 7am and 11pm seven days a week.

Contact us if you need help

If you need urgent support to stay at home safely and do not have any friends or family that can help you, make sure that you get in touch with us. We will be able to put you in touch with a local organisation that can help you to get essential food supplies, or to pick up medication and prescriptions.

Arrange for your medicine and prescriptions to be delivered

Call your local pharmacy who should be able to deliver your prescriptions for free.

The Staffordshire Cares team will be there to help you and answer any questions you have. Contact them on 0300 111 8010.

Other support

Look after your health and wellbeing

There are some easy steps that you can take to improve how you feel each day. We have some helpful resources online that can help you improve your physical and mental health.

Learn how to use your computer or digital tablet to make life easier

We are running free online courses that teach you how to use a computer or digital tablet from the very basics through to formal qualifications.

Our online courses will teach you how to use a computer so you can order your shopping and medication online, how to video call family and friends and even how to order a library book straight to your door.

To view available courses, please visit the Staffordshire Community Learning website.

For more information please contact the Staffordshire Community Learning service on 01543 334 537 or email communitylearning@staffordshire.gov.uk

If you are struggling to use your home computer, tablet or phone, you can also call our free IT Telephone Support centre on 0300 111 8000 where a friendly team member will talk through your problem and help you work through it. If we can’t find an immediate solution we’ll make sure we direct you to someone who can, to a suitable course or other kinds of help.

Plan how you will vote in the elections on 6 May 2021

Polling stations will be safe places to vote but there are other ways to vote. Postal or proxy vote applications can be requested for anyone already registered to vote. Please contact your local district or borough council or visit their website to request an application form or complete an application online. The request for a postal vote must be received before 20 April 2021. Further information on the process to vote can be found at on the Electoral Commission website.

Get help heating your home

It is important that you keep safe and warm at home. If you are struggling to pay your heating bills or have broken or no heating you should apply to the Covid Winter Support scheme.

You can also contact your energy supplier and ask to be added to their Priority Service Register. The support available varies depending on the supplier but includes accessible billing; safety measures when someone from the energy supplier needs to enter your home; pausing debt repayments; stopping disconnections; and sending prepayment top ups if you cannot leave the house.

Other contacts

The below list of local organisations, are working with Staffordshire County Council, and can also offer you help.

Newcastle District

The Realise Foundation 
01782 742800 (NuL BC)

Moorlands - Biddulph

Biddulph Youth Action Zone
01782 244288

Moorlands - Cheadle

Moorlands Home Link
01538 750511

Moorlands - Leek

Haregate Community Centre
07976 746714

Stafford District

Stafford Borough Council with Rising Brook

Liz Dipple
01785 214750

Emma Walton
07395 668115

Burton & Uttoxeter (East Staffs)

Burton Albion Community Trust
01283 246207

South Staffs

South Staffordshire Council
01902 696499

Cannock Chase (Inc. Rugeley)

Cannock Chase District Council
01543 462621


MHA Live at Home Scheme
01543 415020

07720 680243 


Community Together CIC
01827 59646  

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