If you are still unhappy that you are not receiving your child’s funded hours as agreed, you can email: firstname.lastname@example.org
You must clearly outline the details of the enquire and any evidence (emails, invoices etc), the name of the childcare provider as well as supplying your child’s name and your own contact information. All enquiries are treated in confidence.
Enquiries will be reviewed and where possible an update will be provided in 20 working days from when relevant information was sent to the service. We may need to acquire further information that could result in it taking longer to resolve disputes.
If you are unsatisfied with the local authority you can contact our Customer Feedback and Complaints Service.