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Information for providers

Access to the Capita One Prime portal

Prime is a way to access data relating to your activities through an online portal.

Benefits of Prime

  • You will be able to run your own activity lists to see who has been allocated a place at your activity.

  • This can be run as many times as you like giving you up to date information at your fingertips.

  • All the information is available for you to run at your convenience.

  • You will be able to export the information and update the sheet to send back to the Aiming High team.

  • You will be able to check past activity data as recorded on our system.

What do I do next?

To submit the attendance sheet back to the Aiming High team, export the attendance sheet as a word document (see the guidance notes below) and complete the attendance code column using the appropriate code.

Once completed please send the document via secure file transfer.

How do I reset my password?

Please use the form below.

Email your completed form to  schools.capitadatateam@staffordshire.gov.uk

We aim to reset passwords within 24 hours of the request being received.  Please be aware that there may be a delay during busy periods.


Activity attendance guidance   Back to top

This guide will show you how to access our Capita One Reports Prime Portal. You will be able to see your activities and the young people booked on to them.

The guidance covers the following:

What if I have a problem accessing the reports?

Please contact us.

How do I log on

Go to the login page.

Please note: you may need to download Microsoft Silverlight to use this portal on browsers other than Internet Explorer.

You will see this screen:


Enter your user name and password.

How do I get to my reports? 

Select Portfolios at the bottom of the screen.


Select the Aiming High folder icon.


This will bring up your home page.

Please note: this may take some time to load.

Access denied message

If your main screen shows an access denied message, wait for 30 seconds and click on the folder icon again.


Select the M button to open the home page in a new window. You will need to enable pop-ups to do this (add *.staffordshire.gov.uk to your allowed pop-ups).


You will now see your homepage in a new window.


Screen does not display all the information

When you select the M button, if your screen only displays half the information you will need to change the compatability view.

Select Tools from the menu bar and then Compatability View Settings.


Add staffordshire.gov.uk to the Add this website box and select the Add button.


You will then be taken back to the login screen where you will need to log in again. When you select the M button this time you should see the full screen.

How do I run and export a report

Once you are at your Aiming High homepage you will need to click on the relevant report in order for it to run.

This is how you will see your activities and who is booked on them.

There are 2 types of reports:

You can also export a report.

Activities report

Select the Activities button. It will then show on a new screen.

Select the View Report button.


Within the Registered column you can click on the cross next to a number Cross

This will open up the list of children booked on the activity and the option to generate an attendance sheet.

Please note: the number you clicked on should match the number attending the event, not including those who have cancelled.


Free place column

This indicates whether the child or young person has used their Aiming High offer for this activity or whether they are paying for it separately.

Attendance code column

This indicates whether the person has cancelled before the event. After exporting the report and updating it outside of Prime you can send it back to us using your preferred format. You could download to a Microsoft Word document or send a PDF version of the register completed at the activity. Then you will be able to see that the system is up to date with their attendance status.

To generate the attendance sheet, select 'attendance sheet' on the right hand side. A new window will open showing details of the activity.


The attendance sheet details:

  • the activity
  • information about the child or young person
  • their emergency contact details
  • the codes you need to add to the sheet once it is exported, to send it back to us.

There is a column to indicate who the primary contact should be in the event of an emergency. If you click on the word primary you will be given more information relating to the parent or carer.

Please note: this information is confidential for the sole purpose of the activity emergency contact. It should not be disclosed to any third party and only be transmitted securely.

Activity summary report

This report gives you the option to choose combinations of fields to generate figures based on your requirements. Once you have selected a date range, choose a row type and a column type.

For the summary you can choose either:

  • Unique students (the report only counts a child once although they may have accessed multiple activities)


  • Overall numbers (a total of all attendees)

The options to choose from for rows and columns are:

  • Activity focus (e.g. bowling, film making etc.)
  • Activity type (group based, leisure and family opps etc.)
  • Age
  • District
  • Need
  • Totals only


Exporting a report

The reports have been written with the intention that they can be exported to Microsoft Word. To do this, select the arrow next to 'Select a format' or the save icon. Save

You can then choose the format of your report and select the 'Export' button.

When, for example, you click on Word, you will get the following options:



If you select 'open' the report will open in Word where you can save the document.


If you want to save the report in Word straight away you will need to select the arrow next to 'save' and you will be able to navigate to the location where you wish to save the report.

You can then go to where you have saved the report and open it from there.

If, after running a report, you wish to return to the home page, you click on the blue back arrow:


How do I change pop up permissions?

Go to the Tools menu in Internet Explorer.

Select 'Pop-up Blocker' and then 'Pop-up Blocker settings'.


Add *.staffordshire.gov.uk to the list of exceptions.


Close the window and any open internet pages.

How do I change my password?

Select the key icon. Key

Enter your current password and your new password twice and click OK.

How do I get my password reset?

Use the password reset request form on the provider information page. 

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