Our use of cookies We use necessary cookies to make our site work. Necessary cookies enable core functionality such as security, network management, website analytics and accessibility. You may disable these by changing your browser settings, but this may affect how the website functions. The cookies collect information in a way that does not directly identify anyone. For more information on how these cookies work, please see our privacy policy.

To agree to our use of cookies, click the 'Accept' button. No, give me more info

Previous updates from the Information for Providers Coronavirus pages

Weekly market updates from the Director of Public Health/Director of Adult Social Services 

To access the full library of market updates please refer to the right-hand menu.

Please choose a month from the right-hand menu, or the current menu if you are using a mobile device. 

PPE Alerts

Current PPE alerts can be found on the PPE page.  Earlier alerts are below:

Duraweld Face Visors - EPVS0143 - Latex Warning immediate action required issued 26 February 2021

Between 16 and 24 February 2021 stocks of this product which may contain latex in the product's headband were sent out in error.  

Whilst these visors are safe to use for people who do not have a latex allergy, there has been some correspondence relating to the quality of the head band.

DHSC have taken the decision to immediately lock and quarantine this item with a view to collecting it from those sites affected.  They are taking this action whilst they seek verification from the manufacturer as to the type of latex contained within the head band and have given assurance that there are sufficient stocks of alternative visors.

Actions required

  • Identify if you have any stocks of the affected product codes - Duraweld Face Visors EPVS0143

  • Quarantine the product and contact DHSC by emailing productqueries@ppeenquiries.com quoting reference Visor - Duraweld and confirming the volume of product held in order to facilitate collection.

Important Customer Notice - Immediate Action Required Alert issued 18 February 2021

Fang Tian FT-045A FFP3 masks Supplier: Polyco Healthline

Product Code: BWM541

DHSC have advised that this item may not meet their essential technical specification for FFP3 masks.  They are investigating compliance with these standards and are also seeking to confirm the origin of manufacture.

They have taken immediate actions to stop any further distribution of the Fang Tian FT045A FFP3 masks at this time and will provide a further update once their investigations have concluded.

Action Required

Please review your stocks of FFP3s and identify whether you have any of the Fang Tian FT-045A FFP3 masks. If you have, these should be immediately quarantined. You should also be advised that some of these masks may have been delivered in boxes with the product marked as FT-045.

DHSC are working with regional teams and providers to fit test staff to alternative models and provide them with alternative masks in the quantities needed.  They have a good supply of other FFP3 masks. If you require further urgent fit testing support, please contact your regional fit test project manager.  For the Midlands area this is:

Ash Ahmed, Project Manager

Telephone:  07900 90 82 82

Email:  Ash.Ahmed@ashfieldhealthcare.com

If you have further questions about this issue, please contact: ppe.complaintsandenquiries@nhs.net.

Important Customer Alert - Nitri-Hand Non Sterile Examination Glove  12 February 2021

Product Codes: FTG813, FTG814, FTG815, FTE9936, FTE9940, FTE9941

DHSC have advised that this item may not meet the technical specifications set out as part of their essential technical specification for examination gloves.   Whilst this is reviewed with the regulators and a response is requested from the supplier, DHSC have taken the decision to cease distribution of this item until the investigation is concluded.  They ask that you check your stocks and immediately quarantine any of this product.  Please be assured that there are sufficient stocks of alternative gloves whilst DHSC investigate this.

For those that have used these gloves, adherence to safe de-gloving and subsequent hand washing with soap and water for 20 seconds ensures low residual risk irrespective of glove type worn.

Please inform the NHS Product Enquiries Team at productqueries@ppeenquiries.com quoting Ref: Gloves Nitri-Hand and confirming the volume of product in stock. 

They will then make arrangements for replacement of any required stock if urgent.

Urgent Product Alert: Blayco Face Visor Model PF-01 Latex Warning issued on 5 February 2021

We have received notification from DHSC (236KB) requesting you quarantine this stock and do not use the product with immediate effect please and DHSC will make arrangements to collect it from you. Although these visors are safe for use for people who do not have a latex allergy, the action being taken is due to inconsistent labelling of the product. In response to this:

  • Please contactproductqueries@ppeenquiries.com to register any stock and its location. This will be collated and added to a collections programme.
  • You can arrange for this to be collected by DHSC by contacting the NHS Product Enquiries Team on productqueries@ppeenquiries.com quoting Ref: Recall Blayco PF-01 Visors and confirming the volume of product to be uplifted.

You can also find information on the following alerts on the Previous updates page:

  • Flosteril non-sterile gowns (FLO-MED 8130) (11 August 2020)
  • Alcohol-based hand sanitiser - alert retraction (26 June 2020)
  • Type IIR masks - Cardinal Health and Fluid Resistant Surgical Masks (3 July 2020)
  • Tiger Eye Protector (6 June 2020)

Important Customer Alert (ICA) for Flosteril non-sterile gowns (FLO-MED 8130) issued 11 August

On 11 August an alert was issued that Flosteril non-sterile gowns gowns do not meet the minimum standard for fluid resistance and should not be used.

Immediate recommended action is to check for any unused stock, stop using and quarantine any unused gowns and prepare quarantined gowns for collection or return them to your private supplier. Full instructions and information is contained within the accompanying ICA.

Please note that the gowns have not been distributed to Local Resilience Forums via the Department of Health and Social Care and will not have been in any PPE stocks provided by Staffordshire County Council but it is important that you check for any unused stock in case you have received the gowns through other distribution routes. Please see the alert below:

Flosteril non-sterile gowns ICA 110820 (372 KB)

If you have further questions about the Customer Alert, please contact the DHSC PPE Demand Team at Covid19.LRF@dhsc.gov.uk

Alcohol-based hand sanitiser and risk of vehicle fires – alert retraction 26 June 2020

NHS Property Services has retracted advice that hand sanitiser kept in vehicles can pose a fire risk following an evidence review.  Find out more on the National Fire Chiefs Council news page.

Updated alert 3 July 2020 Type IIR masks - Cardinal Health and Fluid Resistant Surgical Masks

See the document below for information about an updated alert relating to Cardinal Health Type IIR masks and a previous alert about Cardinal Health fluid resistant surgical masks:

Updated PPE alert  (296 KB) 3 July 2020

Tiger Eye Protector removal from the supply chain with effect from 10 May 2020

For the urgent attention of providers who have requested eye protection via our emergency PPE distribution system.

When we issued this to you it may have included sets of eye protection provided to us by the central PPE Supply Chain made by a company called Tiger Medical Products (see photograph in the document below and on the right hand side of this section).

  • Tiger Eye protective goggles and frames (99 KB)

We have now been advised that these are not suitable for use within COVID-19 settings and you should cease using them immediately. Below is the letter from DHSC outlining why they should no longer be used and what you need to do if you have been using them.   

We in particular draw your attention to the need to report any incidents of splashes or droplets to staff members using these products via RIDDOR. However, it should be noted that the bigger risk is for those staff who perform aerosol generating procedures, rather than usual care activities.

If you have stocks of this product please take the following actions: 

  • all Tiger Eye protective goggles and frames must be taken out of use immediately
  • secure them in a safe area where they will not be used until we will notify you of the action you can take regarding the return or disposal of this equipment once this has been clarified. Please confirm to us by email to ascincidentmanagement@staffordshire.gov.uk that you have done so.


20 - 26 July 2020

Death in service support

The government has published guidance on actions for local authorities and social care providers can take following the death of a person who worked in adult social care in England and a range of bereavement resources.

Contact by Test and Trace Service

We have an important message for care providers and their staff about contact from the Test and Trace Service on the Covid-19 testing and infection control page. 

New mental health and wellbeing resources

On our other help for providers page, you will find details of the Government’s risk reduction framework for social care employers and resources to support the mental health and wellbeing of individuals in receipt of adult social care services, including a dedicated app for the adult social care workforce

4 - 11 April 2020

Care Quality Commission change their way of working

CQC have changed how they're working in response to Covid-19.  Details can be found on the  CQC Coronavirus (Covid-19) Information page.

30 March - 3 April 2020

Matt Hancock, Secretary of State for Health and Social Care, sent a letter of thanks (54 KB) to the social care workforce for the work that it is doing.

24 - 29 March 2020

The letters below set out the emergency measures we are introducing to provide financial stability and support for providers of home care, care homes, extra care, supported living and building based day services for adults with a learning disability.

These are available to download and print out:

17 March 2020

A summary of key elements of our response is set out in a letter from the Director of Health and Care, Dr Richard Harling which is available to download and print out:

There are no results that match your search criteria

Latest social care and health news

Search Dog Leads Trading Standards to Stashes of Illegal Tobacco

A specially trained search dog has helped lead officers from Staffordshire County Council's Trading Standards service to seizures of illegal tobacco.
19 October 2021

New Campaign Helping People Change Their Lives through Volunteering

People from across Staffordshire are being encouraged to consider volunteering as part of a new campaign to help keep themselves happy, healthy and feeling good.
18 October 2021

New Short Film to Help find More Foster Families in Staffordshire

A new short film focusing on the urgent need for foster carers has been released.
15 October 2021

Front-line staff care for Staffordshire

Nexxus Care, Staffordshire County Council's in-house social care company, successfully delivered thousands of hours of help during the Covid pandemic and launched a Staffordshire-wide lateral flow testing service.
12 October 2021

Visit the Staffordshire Newsroom

Contacting the chat service.

Please wait...
Chat with us
digital assistant
Enter your question below