Other help available for providers
On this page we have listed some useful websites and links for social care employers.
Resources to support the mental and physical health and wellbeing of the workforce and individuals receiving care and support during the Covid-19 pandemic
Local NHS and social care partners in Staffordshire have launched a series of resource guides for health and care professionals that will be posted regularly, focusing on different topics to help you proactively look after your own physical and psychological health and wellbeing and also provide some tips and advice on what to do if things aren’t going so well.
The first guide is available for you now – simply scan the QR code on the poster below with the camera on your phone or click here.
Wellbeing Resource Guide Flyer (1.2 MB)
The government's guidance for the social care workforce (11 May 2020) contains:
- advice for employers, the self-employed and the social care workforce about mental, physical and financial wellbeing
- examples of good practice
- use of technology to support digital connectivity
- advice for staff shielding in the clinically 'extremely vulnerable' category
- links to wider offers of financial support
The Government’s risk reduction framework for social care employers (19 June 2020) makes clear that:
- adult social care employers have a duty of care to secure the health, safety and welfare of workers and the people who use services, regardless of characteristics or vulnerabilities as far as possible and outlines processes that should be in place to assess and reduce risk for everyone in their care.
A new dedicated app for the adult social care workforce provides a single digital hub linking staff to:
- the latest guidance, wellbeing support and advice
- access to learning resources including infection control and support for mental wellbeing
- offers such as free car parking and discounts
- free access to apps like Silvercloud, Daylight and Sleepio
The health and wellbeing information for care staff pack (1.0 MB) (from the LGA and NHS) contains:
- advice, tips and tools to manage stress and wellbeing including wellbeing apps
- contact details for Staffordshire mental health lines and a range of websites
The wellbeing for front line staff LGA web site includes resources available for health and social care employers to support their staff:
- key steps to help employers protect the mental health of front-line staff and key workers
- links to a range of national resources aimed at developing resilience and supporting workers' mental health, from bodies such as the British Safety Council, Skills for Care and Community Care
The supporting our people programme: social care and care home staff flyer (1.4 MB) has:
- contact details for the Staffordshire and Stoke-on-Trent Wellbeing Service local helpline and online support forum
- contact details for Our NHS People support line and the national bereavement and trauma helpline
- information about Sleepio, Daylight, #Stayalive and SilverCloud wellbeing apps for social care staff and their families
Other useful helplines or sources of counselling support available to social care staff include:
- Our Frontline - one-to-one support by phone (7a.m. to 11 p.m.) or text (any time) resources, tips and ideas to look after your mental health
- Samaritans helpline - free, confidential emotional support available to access from 7:00am-11:00pm, seven days a week. Call 0300 131 7000
- Keylink - free key worker counselling sessions - for more information see this flier:
The following resources are also available to support the mental health and wellbeing of individuals in receipt of adult social care services:
Other offers for social care staff
Psychological first aid training
Social care workers who are dealing with the public during the Covid-19 pandemic can access the psychological first aid (PFA) digital training module, launched by Public Health England, which aims to increase awareness and confidence to provide psychosocial support to people affected by Covid-19. The course covers how to support yourself and other people to cope.
The course is free, no previous qualifications are required and it is designed for the learner to complete at their own pace.
Outcomes will include:
- understanding how emergencies like the Covid-19 pandemic can affect us
- recognising people who may be at increased risk of distress
- understanding how to offer practical and emotional support.
Health and care workers who are on duty can benefit from free parking on local authority owned off-street car parks and on-street bays. Find out how to access the concessionary pass, eligibility and exclusions.
Priority food offers
Priority food offers (29 April 2020) which are available for social care staff, including some which are open to individual employees and care providers, have been identified by NHSX and CQC.
Death in service support
On 27 April 2020, the government announced a new guarantee on death in service benefits for frontline health and care staff during the pandemic.
DHSC has since published guidance on actions for local authorities and social care providers (19 June 2020) following a coronavirus (COVID-19) related death of an employee or volunteer in adult social care, which includes steps to take following the death of a person who worked in adult social care in England and bereavement resources for the social care workforce.
Help available to run your business
Resources to support verification of an expected death with clinical remote support
Skills for Care have also developed a range of resources to support adult social care providers and Registered Managers with verifying an expected death during Covid-19 with clinical remote support. Resources include infographics, pocket cards, short videos and supporting guidance.
Changes in financial support available for employers to hire apprentices
In response to the impact of COVID-19 pandemic on employment and skills, the Government has introduced new payments for employers for each new apprentice they hire between 1 August 2020 and 31 January 2021. These payments are additional to the existing payment to support 16-18 year old apprentices and those under 25 with an Education, Health and Care Plan. For further information go to Apprenticeship Funding in England (July 2020)
The Skills for Care website contains lots of useful information and links for social care businesses, including:
a dedicated Support for Registered Managers webpage, where you can find information about the registered managers' advice line and Facebook group, webinars and other support available for RMs
details on how to access essential training
links to relevant guidance from other bodies
Support for care providers from Digital Social Care
- Quick Guide: How Technology can Help During Covid-19 has been developed by Digital Social Care (together with Skills for Care) to share information about technology-based solutions with social care employers. The guide covers:
managing staff rotas
recruiting and interviewing staff
communicating with staff and primary care
helping with mental wellbeing and
- Digital Social Care have launched a telephone helpline to provide digital support to care providers affected during the Coronavirus pandemic. Care providers can get help with troubleshooting technical problems as well as in depth one-to-one support. The helpline is open between 9 a.m. and 5 p.m. Monday to Friday by calling 0208 133 3430 or by email on email@example.com
Priority internet connection deals for care homes
NHSX have compiled a list of internet deals specifically for care homes which suppliers will fast track for you. You can also find links to information on choosing an internet connection for your care home and using digital services in your care home.
Advice and support for all employers and businesses
- For free advice, help and support for your business during the pandemic, contact the government’s Business Support Helpline. The website also contains more information about other schemes available to support your business.