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Other help available for providers

On this page we have listed some useful websites and links for social care employers.

Stafford & Stoke on Trent psychological wellbeing hub

Staffordshire & Stoke On Trent Psychological wellbeing hub have developed a bespoke session for social care managers and leaders, on Tuesday 19 October 2021, 13:30 - 14:00.

This session will look at issues from the pandemic in regards to stress, anxiety and burnout. It  will help you to look towards recovery and will support you in looking at your own wellbeing, as well as that of your staff teams.

To book a place, please contact shirley.way@skillsforcare.org.uk


Staffordshire Association of Registered Care Providers (SARCP)

SARCP are currently offering free membership to all care providers for the year April 2021 - March 2022.  In addition to this membership offer, there are multiple free consultations, including:

Financial viability - free 2 hour consultation with a care home financial viability expert.  The consultant will assist you with ensuring financial sustainability in these currently challenging times, including the additional costs and pressures of Covid 19, staff recruitment and training, understanding your client group fee structure and the actual cost of care.

Regulation compliance - free 2 hour consultation with a care home regulation and compliance expert who will assist you to ensure you care home remains CQC compliant.  The consultation includes a review documentation, processes and systems, such as staffing and ensuring the delivery of quality care.  Support can also be provided for any care homes with KLOE's rated 'requires improvement' or 'inadequate'.

Training needs analysis - free 2 hour consultation with a care home training expert to who will conduct an assessment of your business needs and support to design a training calendar, ensuing you remain compliant and embedding the training into practice.

For further information, please contact mailto:sally@sarcp.com



Workforce Capacity Grant Support - updated 3 June 2021

As part of the Workforce Capacity Grant the Council's Health, Safety and Wellbeing Service have now launched access to ThinkWell Counselling Support.

There are times in life when life feels like an uphill struggle. Getting help early can make all the difference. The last year has been difficult, particularly for those working in care. Some of us are feeling overwhelmed and struggling to cope.

ThinkWell provides friendly, confidential, fast track access to prevention and early intervention services which meet the needs of individuals who are struggling with their emotional wellbeing.  Each colleague accessing the service will complete a triage assessment and then be matched to the right counselling support for them and will then receive up to 6 sessions subject to an assessment of suitability.

The sessions are completely confidential, and no reports are made to employers or any other organisation.

Staff wishing to access support need to complete the online referral form and we will arrange for a qualified therapist to make an assessment (triage) of your needs as soon as possible. This is completed by telephone and usually takes about 30 minutes.  If you need to speak with a member of the support team please leave a message on 01785 276899.

After the triage is completed, if appropriate, the individual will be able to make an appointment to have a conversation with a qualified counsellor by telephone or online.

This short introduction flyer is available to share with your staff.  

Other support available through the Workforce Capacity Grant Support: 

 Adult Mental Health Awareness - Half day online training

This training is an MHFA England training course and MHFA England value this course at £125 per person. This course is being offered free of charge funded by the Adult Social Care Workforce Capacity Grant.

This course raises awareness of mental health it covers:

-       What mental health is and how to challenge stigma.

-       A basic knowledge of some common mental health issues.

-       An introduction to looking after your own mental health and maintaining wellbeing.

-       Confidence to support someone in distress or who may be experiencing a mental health issue.

Everyone who completes the course gets:

-       A certificate of attendance to say you are Mental Health Aware.

-       A manual to refer to whenever you need it.

-       A workbook including a helpful toolkit to support your own mental health.

To access this course online we advise that all participants attend using a computer/laptop or tablet which has both video and audio capability.

Dates for the Mental Health Awareness training are fully subscribed up to the end of July.  Training dates from September onwards are now available via the links below.

Date: 13 October 2021

Time: 9 a.m. - 1 p.m

Course booking link

Date: 19 November 2021
Time: 9 a.m. - 1 p.m. 
Course booking link

Date: 13 December 2021
Time: 1 p.m. - 5 p.m.
Course booking link

Date: 18 January 2022
Time: 9 a.m. - 1 p.m.
Course booking link

Date: 16 February 2022
Time: 9 a.m. - 1 p.m.
Course booking link

Date: 30 March 2022
Time: 9 a.m. - 1 p.m.
Course booking link

Mental Health First Aid (MHFA) Champion – One day online training  

This training is an MHFA England training course and MHFA England value this course at £200 per person. This course is being offered free of charge funded by the Adult Social Care Workforce Capacity Grant.

This one-day course qualifies you as an MHFA Champion, giving you:

-       An understanding of common mental health issues.

-       Knowledge and confidence to advocate for mental health awareness.

-       Ability to spot signs of mental ill health.

-       Skills to support positive wellbeing.

Everyone who completes the course gets:                            

-       A certificate of attendance to say you are an MHFA Champion.

-       A manual to refer to whenever you need it.

-       A quick reference card for the Mental Health First Aid action plan.

-       A workbook including a helpful toolkit to support your own mental health.

To access this course online we advise that all participants attend using a computer/laptop or tablet which has both video and audio capability.   

All MHFA training dates until August are now full.  You can book training dates from September onward via the links below.  

Date: 21 October 2021

Time: 9 a.m. - 5 p.m.
Course booking link

Date: 24 November 2021
Time: 9 a.m. - 5 p.m.
Course booking link

Date: 16 December 2021
Time: 9 a.m. - 5 p.m.
Course booking link

Date: 19 January 2022
Time: 9 a.m. - 5 p.m.
Course booking link

Date: 18 February 2022
Time: 9 a.m. - 5 p.m.
Course booking link

Date: 29 March 2022
Time: 9 a.m. - 5 p.m.
Course booking link

Introduction to Personal Resilience training

This training will introduce skills and strategies that will help your resilience grow.

Resilience is the ability to withstand pressure and recover from difficult situations. It includes our capacity to make the best of things, cope with stress and rise to the occasion. We all have this ability, though not always as much as we’d like. Anyone can improve their personal resilience through effective training and development.

This training course introduces delegates to skills that will increase their confidence during times of pressure and adversity.

This is an interactive session which looks at the characteristics of resilient people and what might influence how resilient we are in times of adversity or challenge.

The course includes a toolkit of activities and exercises for delegates to experience and then take away to practice after the event.

Note This course does not involve personal counselling or coaching.

To access this course online we advise that all participants attend using a computer/laptop or tablet which has both video and audio capability.

This course is being offered free of charge funded by the Adult Social Care Workforce Capacity Grant.

Book this course via the EventBrite links below.

Date: 11 October 2021

Time: 13:30 - 16:30
Course booking link

Date: 26 November 2021
Time: 9:30 - 12:30
Course booking link

Date: 10 December 2021
Time: 9:30 - 12:30
Course booking link

Date: 20 January 2022
Time: 9:30 - 12:30
Course booking link

Date: 17 February 2022
Time: 13:30 - 16:30
Course booking link

Date: 24 March 2022
Time: 9:30 - 12:30
Course booking link

Wellbeing Webinars and Activities

A calendar of live webinars is available below. Recordings will be available after the event for most sessions (not post Covid decompression) .   

For more details email care.thinkwell@staffordshire.gov.uk or call 01785 276899 and leave a message 

Course Title: Dealing with Uncertainty Webinar

Date: 06/10/2021

Time: 11:00am-12:00pm
Course booking link here

Course Title: Post Covid Decompression Session 
Date: 11/10/2021
Time: 11:00am-12:30pm
Course booking link here

Course Title: Menopause Awareness Webinar 
Date: 20/10/2021
Time: 14:30pm-16:30pm
Course booking link here

Course Title: Energy for Life Webinar
Date: 09/11/2021
Time: 14:00pm-15:00pm
Course booking link here

Course Title: Power of Positive Thinking Webinar
Date: 08/12/2021
Time: 10:30am-11:30am
Course booking link here

Course Title: Money, Happiness and Wellbeing Webinar
Date: 28/01/2022
Time: 11:00am-12:00am
Course booking link here

Course Title: Safe Start to Exercise Webinar
Date: 10/02/2022
Time: 14:30pm-15:30pm
Course booking link here

Course Title: Realigning in Time, Effort and Energy Webinar
Date: 08/03/2022
Time: 14:00pm-15:00pm
Course booking link here

Course Title: Physical Resilience - Managing Energy & Fatigue Webinar
Date: 17/03/2022
Time: 10:30am-11:30am
Course booking link here

Virtual Gym

1000 care colleagues can now access for free a virtual gym platform by InstructorLive that has over 800 different workouts ready to stream to any device with an internet connection.  The platform provides an anytime, anywhere fitness solution that is equally accessible to care colleagues, regardless of age, gender, fitness level, health goals or geographic location. The platform has access to other tools and resources to help support physical health and mental wellbeing.  This offer provides each subscriber with 12 months access until the 18/3/22.  All InstructorLive workouts have been approved and signed off by the NHS approved clinicians.  InstructorLive content has been carefully curated to cater for all ages (over 18), genders, fitness levels, and workout goals. The 800 workouts are organised into simple to follow step-by-step programmes.

Nutrition plays a key part in health and aids weight loss. Eating a healthy and balanced diet is paramount when it comes to achieving fitness and lifestyle goals. InstructorLive platform users also benefits from a specially designed healthy eating plan, tailored to suit their needs and maximise the effects of their workouts. When you subscribe to the programmes you also get access to hundreds of healthy and delicious recipes. Train right, eat right!

Please share this offer with your workforce and promote the access code.  This link for the Staffordshire Care Sector below will take each individual to the sign in pages for free access.  This product normally has a value of £72 per individual per annum.

Resources to support the mental and physical health and wellbeing of the workforce and individuals receiving care and support during the Covid-19 pandemic

Local NHS and social care partners in Staffordshire have launched a series of resource guides for health and care professionals that will be posted regularly, focusing on different topics to help you proactively look after your own physical and psychological health and wellbeing and also provide some tips and advice on what to do if things aren’t going so well.

The first guide is available for you now – simply scan the QR code on the poster below with the camera on your phone or click here.  

Wellbeing Resource Guide Flyer (1.2 MB)

The government's guidance for the social care workforce contains:

  • advice for employers, the self-employed and the social care workforce about mental, physical and financial wellbeing
  • examples of good practice
  • use of technology to support digital connectivity
  • advice for staff shielding in the clinically 'extremely vulnerable' category
  • links to wider offers of financial support

The Government’s risk reduction framework for social care employers makes clear that: 

  • adult social care employers have a duty of care to secure the health, safety and welfare of workers and the people who use services, regardless of characteristics or vulnerabilities as far as possible and outlines processes that should be in place to assess and reduce risk for everyone in their care.

A new dedicated app for the adult social care workforce provides a single digital hub linking staff to:

  • the latest guidance, wellbeing support and advice
  • access to learning resources including infection control and support for mental wellbeing
  • offers such as free car parking and discounts
  • free access to apps like Silvercloud, Daylight and Sleepio

The health and wellbeing information for care staff pack (1.0 MB) (from the LGA and NHS) contains:

  • advice, tips and tools to manage stress and wellbeing including wellbeing apps
  • contact details for Staffordshire mental health lines and a range of websites

The wellbeing for front line staff LGA web site includes resources available for health and social care employers to support their staff:

  • key steps to help employers protect the mental health of front-line staff and key workers
  • links to a range of national resources aimed at developing resilience and supporting workers' mental health, from bodies such as the British Safety Council, Skills for Care and Community Care

The supporting our people programme: social care and care home staff flyer  (1.4 MB) has:

  • contact details for the Staffordshire and Stoke-on-Trent Wellbeing Service local helpline and online support forum
  • contact details for Our NHS People support line and the national bereavement and trauma helpline
  • information about Sleepio, Daylight, #Stayalive and SilverCloud wellbeing apps for social care staff and their families

Other useful helplines or sources of counselling support available to social care staff include:

  • Our Frontline - one-to-one support by phone (7a.m. to 11 p.m.) or text (any time) resources, tips and ideas to look after your mental health
  • Samaritans helpline - free, confidential emotional support available to access from 7:00am-11:00pm, seven days a week. Call 0300 131 7000
  • Keylink - free key worker counselling sessions - for more information see this flier:

 The following resources are also available to support the mental health and wellbeing of individuals in receipt of adult social care services:

 Resources for managers from Skills for Care

The Skills for Care website has a range of workforce wellbeing resources for social care businesses. Visit the dedicated Support for Registered Managers webpage for information on:

  • the registered managers' advice line, Facebook group, webinars and other support available for RMs
  • registered managers networks

  • registered manager webinars
  • essential training.

Skills for Care are also setting up a new deputy manager network, aimed at providing a supportive environment for deputies to meet the challenges of their day to day work.  The network will be relevant to deputies across different setting and service types.

Other resources available on the site are:

  • webinar on how Covid-19 is impacting on staff from minority ethnic communities and what organisations should and can do to support their staff;


Other offers for social care staff

Psychological first aid training  

Social care workers who are dealing with the public during the Covid-19 pandemic can access the psychological first aid (PFA) digital training module, launched by Public Health England, which aims to increase awareness and confidence to provide psychosocial support to people affected by Covid-19. The course covers how to support yourself and other people to cope.

The course is free, no previous qualifications are required and it is designed for the learner to complete at their own pace. 

Outcomes will include: 

  • understanding how emergencies like the Covid-19 pandemic can affect us
  • recognising people who may be at increased risk of distress
  • understanding how to offer practical and emotional support.  

Free parking

Health and care workers who are on duty can benefit from free parking on local authority owned off-street car parks and on-street bays. Find out how to access the concessionary pass, eligibility and exclusions.

Priority shopping offers 

Please visit the Which? website for details of priority access to supermarkets for adult social care, NHS and emergency workers.

Death in service support

On 27 April 2020, the government announced a new guarantee on death in service benefits for frontline health and care staff during the pandemic.

DHSC has since published guidance on actions for local authorities and social care providers following a coronavirus (COVID-19) related death of an employee or volunteer in adult social care, which includes steps to take following the death of a person who worked in adult social care in England and bereavement resources for the social care workforce.



Help available to run your business

Resources to support verification of an expected death with clinical remote support

Skills for Care have also developed a range of resources to support adult social care providers and Registered Managers with verifying an expected death during Covid-19 with clinical remote support.  Resources include infographics, pocket cards, short videos and supporting guidance.  

Changes in financial support available for employers to hire apprentices

In response to the impact of COVID-19 pandemic on employment and skills, the Government has introduced new payments for employers for each new apprentice they hire between 1 August 2020 and 31 January 2021. These payments are additional to the existing payment to support 16-18 year old apprentices and those under 25 with an Education, Health and Care Plan. For further information go to Apprenticeship Funding in England.

Support for care providers from Digital Social Care

  • Quick Guide:  How Technology can Help During Covid-19 has been developed by Digital Social Care (together with Skills for Care) to share information about technology-based solutions with social care employers.  The guide covers:
    • managing staff rotas

    • recruiting and interviewing staff

    • communicating with staff and primary care

    • helping with mental wellbeing and

    • preventing isolation. 

  • Digital Social Care have launched a telephone helpline to provide digital support to care providers affected during the Coronavirus pandemic.  Care providers can get help with troubleshooting technical problems as well as in depth one-to-one support. The helpline is open between 9 a.m. and 5 p.m. Monday to Friday by calling 0208 133 3430 or by email on help@digitalsocialcare.co.uk

Priority internet connection deals for care homes

NHSX have compiled a list of internet deals specifically for care homes which suppliers will fast track for you.  You can also find links to information on choosing an internet connection for your care home and using digital services in your care home.



Advice and support for all employers and businesses 

  • For free advice, help and support for your business during the pandemic, contact the government’s Business Support Helpline. The website also contains more information about other schemes available to support your business.

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