Our use of cookies We use necessary cookies to make our site work. Necessary cookies enable core functionality such as security, network management, website analytics and accessibility. You may disable these by changing your browser settings, but this may affect how the website functions. The cookies collect information in a way that does not directly identify anyone. For more information on how these cookies work, please see our privacy policy.

To agree to our use of cookies, click the 'Accept' button.
Accept
 

Information for home care and extra care providers

 

National guidance for home care providers

The Government has updated its guidance related to coronavirus and home care. The guidance document below answers FAQs for providers who support and deliver care to people in their own homes, including supported living settings.

Coronavirus (COVID-19): provision of home care 2 September 2020 

 

Local guidance:  Dementia: a supportive guide for carers

This guide aims to support carers choose activities to help care for people with dementia during the pandemic.  The guide is aimed at care home settings but contains lots of useful information relevant to other care settings.  You can find it in the National and Local Guidance section on the Information for Care Homes page.  


 

Operational frequently asked questions for Staffordshire home care providers

Our operational FAQs for home care providers answer questions on how to share your capacity information, how to raise any concerns on the ability to deliver care safely, and what we are doing to help home care providers with their cash flow, including payment mechanisms for contacted and non-contracted providers and flexing care delivery up and down.

Please see the document below which you can download and print out:

 


 

Financial sustainability for home care and extra care providers

On 20 May 2020, Dr Richard Harling, Director of Health and Care, wrote to update home care and extra care providers on the second phase of financial support being provided by the council. The letter below is available for downloading and offline reading. 

 


 

New care packages or returns from hospital

As you will be well aware, the NHS needs us to support more people, as hospital beds need to be freed up for those who need them most - and they may well be needed for your service users in the future. 

The hospital discharge team should be able to answer any questions you may have about the care package. If you have any specific query that you cannot resolve by speaking to the hospital, then please email us at  ascincidentmanagement@staffordshire.gov.uk and we will link the query with our NHS colleagues.

 


 

Visits to extra care

In June 2020, the Care Provider Alliance has developed a visitors protocol for providers.

The protocol aims to provide a set of principles and tips to help people using care and support to have the opportunity to safely receive visitors during the Covid-19 pandemic. It is primarily aimed at care settings which cater for older people, including people with dementia.

 


 

Service users who refuse care

If an adult refuses care from a care provider then the following will happen:

  • care agencies should refer all refusals of care to the allocated worker or relevant area team via Staffordshire Cares on 0300 111 8010
  • if the adult has capacity then the social work team will have a discussion with them about the implications of this decision, establishing how they will manage their care needs e.g. support from family etc. Where possible this will be the responsibility of area duty teams, recording this discussion on our Care Director system
  • should a person's representative or carer refuse support on their behalf practitioners must make contact with the person to confirm that they are aware of this before any decisions in relation to withdrawing support are made. Should there be any concerns that a representative/carer is not acting in a person’s best interest then established due processes must be followed

There are no results that match your search criteria


Latest social care and health news

Customers of Working Men's Club Urged to Get Tested After Covid-19 Outbreak

Customers who visited a Cannock social club are being urged to get tested for Covid-19 after an outbreak – whether they have symptoms or not.
Date:
23 October 2020

New ways for people to access support to help them stay independent

People in Staffordshire who need advice and support to help them stay independent for longer can now access help in their local communities.
Date:
20 October 2020

Residents Urged To Act Now To Help Stop Covid Alert Level Rising

Residents and businesses across South Staffordshire are being warned the area could face tougher Covid-19 measures, unless the spread of infection is curbed.
Date:
15 October 2020

Young people helping promote coronavirus guidance

Young people across Staffordshire are working with the county council on a new drive to raise awareness of Covid-19 and highlight the difference they can make by helping to tackle the pandemic.
Date:
15 October 2020

Visit the Staffordshire Newsroom