Frequently asked questions
This page has information on the following:
What business continuity plan information should we share with the council and will the council want to see our methodology for prioritising care should resources become limited?
Business continuity plans (BCPs)
We have asked all care providers to review their business continuity plans, but we are not intending to ask for every business continuity plan to be sent to us. Each plan will be unique to each provider’s circumstances.
We have asked all care providers to ensure they have risk rated their clients, in order to identify which people are most at risk, should you experience reduced staffing levels.
If you have not yet done this, or are unsure about how to do this, you may find this RAG rating matrix helpful to download and print out. This tool is not service specific, so some of the sections may not be relevant to you or your clients.
Please note: it is intended as a guide only to support you in your risk rating.
If or when the impact of the pandemic means that providers cannot maintain normal levels of service for a significant period of time, will the council be able to support them?
Please refer to the following documents and pages for the latest information:
- Financial sustainability letters for the following sectors:
During the current restrictions on movement do my social care workforce require any evidence of their key worker status?
Updated 16 April 2020: we advise that workers should carry their ID and a letter from their employer with them. If any staff are encountering difficulties with the police, please send the details to firstname.lastname@example.org
What happens if due to staff shortages we can no longer provide 1:1 or 2:1 care?
For now, you should continue to use your business continuity plan to implement the planned prioritisation of care interventions across your service. Please refer to the following documents and pages which set out more information on how we are supporting the sector:
If you have enacted your business continuity arrangements and cannot cover all your commissioned care tasks, you should email email@example.com or phone 0300 111 8050.
What changes have there been to the DBS process to help me recruit more quickly?
The government has changed its DBS process by introducing free of charge DBS applications and a fast track barred list check service.
Updated 29 May 2020: DHSC have produced guidance for adult social care providers to inform them when an employee or volunteer working in the sector has died from Covid-19.
Coronavirus (Covid-19): informing DHSC of the death of a worker in social care 20 May 2020
You can find a template reporting form and more details about the process and how the information will be used to support employers and families in the PDF document below:
Should I keep my service or care home open to new packages, admissions and people returning from hospital?
As you will be well aware, the NHS needs us to support more people, as hospital beds need to be freed up for those who need them most - and they may well be needed for your service users and residents in the future.
The latest NHS guidance on care home admissions can be found in the link below:
Coronavirus Covid-19: admission and care of people in care homes 19 May 2020
The hospital discharge team should be able to answer any questions you may have about the admission. If you have any specific query that you cannot resolve by speaking to the hospital, then please email us to firstname.lastname@example.org and we will link the query with our NHS colleagues.
Care homes which have not already done so are required to register on the capacity tracker and to be using it regularly by 1 April 2020.
Is there any support to access supermarkets for essential food supplies for vulnerable individuals we are supporting?
Updated 1 April 2020: We have been working with local supermarkets to identify an essential food parcel. Should you require support to access supermarket essentials for a vulnerable service user, please email us at email@example.com and we will issue correspondence to support you.
Is fixed equipment maintenance going ahead as usual?
Updated 1 April 2020: All fixed equipment maintenance and service visits have ceased. Emergency call outs for breakdown and repairs will continue. Service users who are in receipt of the service will have access to the emergency call out number.
What is the current process?
Updated 1 April 2020: To comply with national and local guidance on Covid-19, Best Interest Assessors and Mental Health Assessors will no longer visit care homes to undertake face to face DoLS assessments. We would encourage you to continue submitting applications; should a deprivation of liberty be identified they will be triaged in the normal way and where possible completed by desktop assessment. Should a desktop assessment be undertaken, the care home will be contacted by a Best Interest Assessor.
Our aim is to continue to ensure that where possible the person is afforded the safeguards in accordance with the legal framework and current guidance.
Please refer to The Mental Capacity Act (2005) (MCA) and deprivation of liberty safeguards (DoLS) during the Coronavirus (Covid-19) pandemic for additional guidance (29 May 2020).
We will only accept referrals completed using the DoLS forms on this website.
Some other specific questions have been sent to us but not answered above or in our FAQs. Where these are unique to a particular provider, we will contact you directly. For other FAQs which we have not answered here, we have forwarded the question to an appropriate partner and will update the FAQ page as soon as possible.