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How do I apply or renew?

Applying online

Please note

Before you apply online, you will need to have the following ready. Documents need to be in a digital format that can be uploaded onto the application form. You can use a scanner or take a photo of a document with a smartphone.

Renewal applications take approximately 4 weeks to process and new applications may take up to 8 weeks to process.

1. Proof of address

This is a document from within the last 12 months with the applicant's name and address. For example:

  • a council tax bill
  • or a utility bill
  • or a driving licence

2. Proof of identity

This is an identity document for the applicant. For example:

  • a birth or marriage certificate
  • or passport
  • or driving licence

3. A digital passport-style photo

This is required if you don’t have a bus pass.

4. Evidence documents

To give evidence that you meet the criteria you are applying under. For example:

  • Personal Independence Payment (PIP) entitlement letter showing both the mobility scores and the end date of the award. These may be on separate pages.
  • or Disability Living Allowance (DLA) entitlement letter
  • or War Pensioners' Mobility Supplement entitlement letter
  • or award letter from the Armed Forces Compensation Scheme
  • or Certificate of Visual Impairment

Please note: If you do not have any of the above, you can still apply. You may need an assessment for eligibility instead.

5. A credit or debit card

To pay the £10 fee. The fee is to cover the cost of the badge being produced.

 

Apply online on GOV.UK

 


 

Do you need help with your application?

In light of the current national circumstances and considering our responsibility to maintain social distancing, we are not able to offer the ICT Buddy service at this time.

If you are self-isolating, we would encourage you to apply at a later time.

If you are not self-isolating, but still need some help, we would encourage you to utilise friend, neighbour and family networks where possible. 

Alternatively please call into Staffordshire Place, Stafford, ST16 2DH and a member of the reception team will assist you with your application. We are open Monday – Friday from 8am – 5pm.

 


 

Posting documents

If you do not have digital copies of the evidence listed above, you can post copies of documents and photos to:

Customer Service Centre
2 Staffordshire Place
Stafford
ST16 2DH

Please include your telephone number in case of any queries.

Please do not post original documents as we are unable to return them.

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