How do I apply?
Before you apply online, you will need to have the following ready. Documents need to be in a digital format that can be uploaded onto the application form. You can use a scanner or take a photo of a document with a smartphone.
New applications can currently take up to 12 weeks to process.
1. Proof of address
This is a document from within the last 12 months with the applicant's name and address. For example:
- a council tax bill
- or a utility bill
- or a driving licence
2. Proof of identity
This is an identity document for the applicant. For example:
- a birth or marriage certificate
- or passport
- or driving licence
3. A digital passport-style photo
This is required if you don’t have a bus pass.
4. Evidence documents
To give evidence that you meet the criteria you are applying under. For example:
- Personal Independence Payment (PIP) entitlement letter
- or Disability Living Allowance (DLA) entitlement letter
- or War Pensioners' Mobility Supplement entitlement letter
- or award letter from the Armed Forces Compensation Scheme
- or Certificate of Visual Impairment
Please note: If you do not have any of the above, you can still apply. You may need an assessment for eligibility instead.
5. A credit or debit card
To pay the £10 fee. The fee is to cover the cost of the badge being produced.
Apply online on GOV.UK
Do you need help with your application?
An ICT buddy, where possible, will be able to assist you with completing an online application.
Please bring all appropriate documents with you when you visit; these will usually be proof of address, proof of identification, proof of any benefits you may be applying under such as your Personal Independence Payment scores or the Disability Living Allowance mobility rate.
For more information, please see face to face enquiries.
If you do not have digital copies of the evidence listed above, you can post copies of documents and photos to:
Customer Service Centre
2 Staffordshire Place
Please include your telephone number in case of any queries.
Please do not post original documents as we are unable to return them.