Our use of cookies We use necessary cookies to make our site work. Necessary cookies enable core functionality such as security, network management, website analytics and accessibility. You may disable these by changing your browser settings, but this may affect how the website functions. The cookies collect information in a way that does not directly identify anyone. For more information on how these cookies work, please see our privacy policy.

To agree to our use of cookies, click the 'Accept' button. No, give me more info

Face to face enquiries

COVID-19 update

The below borough / district council buildings (except for Staffordshire Place 1, Stafford) are currently closed. Face to face appointments are currently suspended until further notice. 

If you require any assistance with using your computer, tablet or smartphone at home to access a digital service, please contact our IT support team to request a support phone call.

An ICT buddy volunteer, where possible, will be able to assist you with completing an online application.

This service is by appointment only.

Please note

You will need to bring all appropriate documents with you when you attend your appointment. These will usually be; proof of address, proof of identification, proof of any benefits you may be applying under such as your Personal Independence Payment scores or the Disability Living Allowance mobility rate.


Library locations

Please contact the library before you attend to make an appointment with an ICT buddy.

Please contact the library to book in with the ICT buddy.

Local district council locations

Burton (by appointment only)

Burton Upon Trent Customer Service Centre
Market Place
Burton upon Trent
DE14 1HA  

Opening times:
Monday, Tuesday, Friday and Saturday: 9am - 5pm
Wednesday, 9:45am - 5pm
Thursday, 9am - 6pm

Phone: 01283 508000

Lichfield (by appointment only)

Lichfield District Council,
District Council House
Frog Lane
WS13 6YY

Opening times:
Monday to Friday, 8.45am - 5.15pm

Phone: 01543 308000


Please note: you must make an appointment on 01827 709709 so that Tamworth can deal with your enquiry.

Tamworth Borough Council
Marmion House
Lichfield Street
B79 7BZ

Opening times:
Monday to Thursday, 8.45am - 5.15pm
Friday, 8.45am - 5.05pm

Phone: 01827 709709


Staffordshire County Council
Staffordshire Place 1 reception
ST16 2DH

Opening times:
Monday to Friday, 8am – 6pm

Phone: 0300 111 8000

There are no results that match your search criteria