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We will aim to process the Quality Assurance Form within 5 working days and should you request that we raise a quality concern with a service we would then send the Quality Assurance Form to the referenced service.
We request that a response to the concern is completed and returned to us within 10 working days.
Should you raise a compliment about a service we will ensure the information is recorded and that the service receives a copy of the compliment.
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