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What happens to a Quality Assurance Form once you receive it?

Question:
What happens to a Quality Assurance Form once you receive it?
Answer:

We will aim to process the Quality Assurance Form within 5 working days and should you request that we raise a quality concern with a service we would then send the Quality Assurance Form to the referenced service.

We request that a response to the concern is completed and returned to us within 10 working days.

Should you raise a compliment about a service we will ensure the information is recorded and that the service receives a copy of the compliment.

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