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Can I raise a complaint using the Quality Assurance Form?

Question:
Can I raise a complaint using the Quality Assurance Form?
Answer:

No, the Quality Assurance Form should not be used to raise a complaint. Should you wish to raise a complaint you will need to contact the service in the first instance and then the Staffordshire County Council Complaints Team should you be unsatisfied by the original investigation.

The Quality Assurance Form should not be viewed as a complaint against a service, but rather a way of highlighting quality concerns or compliments.

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