Service Standards
As part of our continuing efforts to improve our service for our customers, we now publish standards of service that we aim to achieve. Some of these are nationally agreed targets, while the rest are those that we feel are reasonable expectations from our members.
(Please Note: The following documents are provided in PDF format. Acrobat Reader software is required in order to read them.)
TARGETS
Details of our targets are detailed below.
Full list of Service Standards (75KB)
Click here to see the nationally agreed standards.
RESULTS
Set out below are the results of the standards for the financial years from 1 April 2006 to 31 March 2008. While of course we try to meet the standard in all cases we have set a minimum target of 90% of cases achieving the standard. Where this is not being achieved effort is being made to improve our service.
Service Standard Results 2007/2008 (7KB)
NEW May 2008
Service Standard Results 2006/2007 (7KB)
CUSTOMER FEEDBACK
We always welcome feedback from our customers and some of the common themes are detailed below along with the results of the latest Customer Satisfaction Survey.
Complaints, Compliments and Comments 2006/2008 (31KB) NEW July 2008
Customer Satisfaction Results 2007 Scheme Members (13KB)
- This survey was completed by a selection of Scheme Members
Customer Satisfaction Results 2007 SCC Departments (7KB) NEW May 2008
- This survey was completed by employees from County Council Departments who request information from Pension Services from time to time
Last Modified:
22/07/2008 13:45:53
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