Compliments, Comments and Complaints

How to comment or complain

Complete the Compliments, Comments & Complaints form|

Our Commitment to You

We, Staffordshire County Council, are committed to providing the best possible service. Teachers, social workers, engineers, library staff, architects, economists, town planners, school-crossing patrols, scientists, community carers, cleaners and drivers are just some of the members of our team working for you.

We welcome your compliments, complaints and suggestions as part of our commitment to provide a service which meets your needs.

We need to know when we have done things well, when things are not right or when you have a suggestion, so we can continue to improve the services we provide. We will handle all complaints fairly and within agreed timescales. We will also pass on all compliments to relevant staff.

Use the online form to make a complaint, comment or compliment| 

How We Handle Complaints

There is a statutory procedure for handling complaints made by, or on behalf of, people who use Social Care and Health Services| and Vulnerable Children's Services| within the Directorate for Children, Young People and Families.  Leaflets are available from the county council's Directorate for Children, Young People and Families and the Social Care and Health Directorate.  They explain how your 'Compliments, Comments and Complaints' will be dealt with under these regulations.

In addition, there is also a statutory process for complaints relating to decisions about the assessment of pupils with special educational needs|.  This falls outside the county council's complaints procedure, but further details can be obtained from the Directorate for Children, Young People and Families.

How to make a complaint about a Member of the County Council

If you are unhappy about the way a Member of the County Council has behaved, you may complain to the Monitoring Officer| of Staffordshire County Council. 

Alternatively, you can also make a complaint about a Member of Parliament (MP)|.

 

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