Our Customer Care Standards
As part of our continuous improvement programme, and making sure that your needs are at the heart of absolutely everything we do, the county council has now implemented a higher, more consistent standard of customer care.
This means that you will receive a high standard of care no matter what service is being delivered or where it is being delivered in Staffordshire.
The new standards set out a number of standards across telephone and written communication including email and those services delivered face-to-face and will help us deliver the promises we've made to the public in the county council's Customer Charter.
Our Customer Care Standards (Please note that documents on this site are provided in PDF format. This document can be viewed using Acrobat Reader).
If you do not have Acrobat Reader, it can be downloaded here.
Customer Care Standards
Staffordshire County Council Customer Charter
What is the Customer Charter about?
What if you feel you are being discriminated against?
We are determined that everyone should be treated equally. If you feel that you have been discriminated against please tell us :
Complete the Compliments, Comments & Complaints form
Equality & Diversity Information
Sometimes, things can go wrong. We are sorry when this happens. We want to make sure we investigate every complaint and that we take action to improve our service as a result of your feedback.